Market Overview

The Iconic Langham Hotel Selects Spectralink's Pivot Smartphone To Streamline Communication And Enhance Guest Experiences


The Iconic Langham Hotel Selects Spectralink's Pivot Smartphone To Streamline Communication And Enhance Guest Experiences

The historic five star luxury hotel turns to Spectralink to increase staff productivity and exceed guests' expectations

PR Newswire

BOULDER, Colo., July 25, 2018 /PRNewswire/ -- Spectralink Corporation (, the global leader in enterprise mobility solutions for the healthcare, retail, manufacturing and hospitality industries, today announced a new relationship with the Langham Hotels and Resorts, with Langham's icon flagship hotel in London adopting Spectralink's popular enterprise mobility solution, the PIVOT™ series of smartphones, to unify their teams, increase staff communication and connectivity, and provide an outstanding guest experience for their customers (

(PRNewsfoto/Spectralink Corporation)

The Langham Hotel in London is one of the world's premier travel destinations, known globally for its modern and luxurious experience. Now, with the help of ICON (, Spectralink's Platinum Distributor Partner in the UK, and Spectralink's PIVOT smartphone, The Langham can marry a century and a half of excellence in hospitality with the 21st century communication and connectivity offered by PIVOT smartphones.

PIVOT is an enterprise-grade voice-over-Wi-Fi smartphone that offers an intuitive touchscreen interface as well as seamless integration with Google™ Mobile Services. Built on top of an Android operating system, PIVOT smartphones offer a flexible and customizable platform for enterprises of all sizes and verticals. In addition to the technologically advanced hardware and software of the PIVOT series of smartphones, these devices are purpose-built to handle the rigors of challenging work environments and are resistant to dust, liquids, cleaning agents and drops.

"With PIVOT smartphones, staff can reliably communicate from anywhere within the hotel, while providing auditable reports to support training and the continuous improvement of guest services," said Perry Lai, vice president of Information Technology with the Langham Hospitality Group. 

The Langham Hotel was unhappy with its incumbent solution, that failed to deliver seamless voice connectivity, resulting in dropped calls and miscommunications between staff, which impacted guest experiences. They sought a solution that would work with their existing Wi-Fi infrastructure to reduce cost and utilize their current network; while also offering a platform for the FCS hospitality application to instantly allocate housekeeping resources and measures team performance.

After exhaustive research into the current offerings on the market, as well as considering consumer mobile products, the decision was made to move forward with the Spectralink PIVOT. Even in tests against competitors, such as the iPod Touch, Samsung Galaxy and CAT devices, the PIVOT smartphone came out ahead by providing consistent call quality throughout the hotel, as well as a rugged design that could withstand the rigors of 24/7 use in a busy hotel.

"In today's world of instant gratification, communication among our team is vital in the provision of timely and anticipated service," said Lai. "A mobility solution allows immediate collaboration, enabling colleagues to take responsibility for the delivery of service excellence."

The Langham Hotel currently has 90 PIVOT smartphones helping its front desk, support staff, and housekeeping teams communicate and connect efficiently. Ramon Rizk, Information Systems Manager of The Langham commented, "Since adopting PIVOT smartphones, we've seen an increase in staff productivity and responsiveness. Plus, the additional audit reports help management proactively train employees to anticipate and avoid service disruptions."

About Spectralink:
Spectralink leads the enterprise mobility market with industry's most deployed mobility solution portfolio optimized for mission critical healthcare, retail, manufacturing and hospitality applications. As the enterprises transition to mobile workflows, Spectralink is at the forefront of the industry transformation through its innovative end-to-end mobility portfolio. Designed for challenging RF environments, our mobile solutions enable enterprises to streamline their workflows and deliver a positive customer experience. To protect our customers' investments in UC platforms, we offer the best interoperability in the industry with the leading call control platforms. Since 1990, Spectralink has deployed millions of mobile devices worldwide – providing enterprises with the industry's most reliable, high quality and secure mobility solutions. For more information, please visit

For more information, please contact:

Jeremy Douglas
Director, Client Engagement
Catapult PR-IR
Direct: 720-974-2858 (US MST)
Main Office: 303-581-7760 ext. 16


Cision View original content with multimedia:

SOURCE Spectralink Corporation

View Comments and Join the Discussion!