Market Overview

JetSense Launches Performance-Based AI Chatbot Platform to Optimize Consumer Experience (CX)


OmniBots built with customer interaction data and live agent back-up ensure effective and responsive communication with minimal up-front investment

RADNOR, Pa. (PRWEB) July 20, 2018

JetSense, designer of integrated customer service solutions, has developed a machine learning platform that enables companies to significantly improve sales with minimal up-front costs. JetSense offers the unique advantage of building and managing customer service OmniBots in tandem with its own live agents who support and improve the chatbot, delivering reliable, artificial intelligence (AI)-driven conversations through any media channel (e.g., website, text, social media, messaging app, Alexa). Clients typically see conversion rates increase upwards of 15 times.

A key differentiator is JetSense's performance-based business model, through which clients receive their customized chatbot and live agent support at a minimal up-front cost while saving a significant amount of time in exchange for JetSense sharing the generated revenue. "We are so confident in our platform and its effectiveness that we partner with our clients on flexible financial structures through which our profit depends on their success," said JetSense CEO Eric Kades.

JetSense recently implemented its OmniBot platform for OptiShot® Golf, creator of the top-selling golf simulator in the world. "OptiShot identified the need to interact directly with our customers while they are shopping online, offering a brief window to demonstrate our attentiveness, industry knowledge, and excellence in customer service," said OptiShot Golf Director of Marketing Jennifer Compton. "JetSense's solution applies what we've learned from past customer encounters and builds an end-to-end, 24/7 customer experience, with minimal up-front risk. We've been thrilled with the feedback we've already received from customers and truly believe we are bringing a differentiating value to our customers."

About JetSense
JetSense, designer of integrated customer service solutions enabled through intelligent OmniBots with the embedded support of live agents, is disrupting consumer experience with its next-generation communication platform. JetSense is the brainchild of CEO Eric Kades, founder of JetSpring, a leading outsourced student support provider for the higher education sector; Kades is also a former partner and co-founder of Conspectus, a contact center management company focused on the cable, telecommunications, education, and insurance sectors. His industry-specific knowledge and seasoned perspective on customer service, combined with the business, start-up, and marketing expertise of his JetSense colleagues, have led to the creation of this first-to-market offering designed to change the face of customer experience.

In addition to Kades, the JetSpring leadership team includes the following individuals:

  • Director/Investor Joseph Greco: serial entrepreneur; current chairman of Thrivest Holdings; former founder, CEO/chairman of PSC Info Group and RevSpring.
Chief Marketing Officer Allen L. King, III: previous Vice President at JetSpring; real estate investor; consultant working with brands such as Bank of America, Kate Spade, Lucky Brand, AstraZeneca, and Calvin Klein. Chief Growth Officer Corey Levin: former Group New Business Director & Principal at branding and creative services agency 160over90, working with brands such as Nike, Ferrari, Philadelphia Eagles, UCLA, Mercedes-Benz, American Eagle Outfitters, and Under Armour. Chief Conversation Officer Joel Kades: former Chief Marketing Officer at Virgin Mobile Latin America; former Vice President of Acquisition Marketing, Strategic Planning & Consumer Insights at Virgin Mobile USA. Vice President of Technology Sam Saltzman: Vice President of Technology at JetSpring; former Director of Information Technology and Production at FulcrumTech, LLC.


Note: JetSpring, LLC is updating its parent company's name to JetSense. JetSpring will continue to focus on engagement solutions for the higher education marketplace, including groundbreaking research with UCLA that is using a JetSpring chatbot to help students of low socioeconomic status navigate the challenging financial aid application process.


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