Market Overview

Zoho One Achieving Rapid Market Adoption; New Apps, AI, Analytics and Zia Search Further Extend Power of the Integrated Software Suite


Business-wide AI, Analytics and Search Demonstrate the Power of
Building Services on a Pre-Integrated Operating System

Today Zoho announced major updates to Zoho One, its flagship suite of
applications designed to put businesses completely in the cloud.
Launched in July 2017, this all-in-one solution includes apps that run
sales and marketing, finance and HR, operations and business
intelligence. One year later, Zoho One is enabling a new set of
capabilities that bridge the gap between different departments and roles
within an organization: Zia—Zoho's AI—will soon respond to user queries
by combining information from multiple apps; Zoho One's new Analytics
delivers a deeper, more contextual picture of business operations by
blending data from apps across the suite; and a new unified Search
feature can execute across multiple applications, bringing back richer
results that significantly reduce the time and effort needed to find the
right data.

The company also announced Zoho One adoption numbers for its first year
on the market: more than 12,000 business worldwide—with 40 percent from
the US—have become Zoho One customers. The average Zoho One customer
enables 16 applications for their business, often replacing software
from different vendors, preferring instead to run their business from a
single cloud platform. The company has added four new apps to Zoho One
in the past year—Cliq,
, Zoho
and Zoho
—and today, they are introducing Zoho
, an end-to-end event management platform, which is being
added to the suite at no additional cost.

"The adoption of Zoho One has exceeded our expectations, and we hope to
continue this momentum into its second year. The stats clearly show that
customers will use multiple apps from a single suite, if those apps work
together more deeply than a patchwork of products from different
vendors," said Raju Vegesna, chief evangelist at Zoho. "We see customers
combining data from different Zoho and third-party apps—like email
campaigns, CRM, customer support, and accounting—to generate new
insights and make better decisions. Zoho One has already replaced more
than 650 different products, and that number will only grow as we
release even more new apps."

New Capabilities Added to Zoho One

Analytics: The new Zoho One Analytics tab provides analytics
across Zoho's suite of business apps. Business owners, CXOs and managers
can now track KPIs and trends from one tab, helping them to make more
informed decisions. Users can create their own custom reports and
dashboards to blend data from different business apps and do
cross-functional analytics. For example, a CEO or Sales VP can see not
just the revenue numbers for different accounts, but also the number of
support tickets pending and, the first response and resolution times,
all in one place. Currently, there are over 500 pre-built reports and
dashboards available across applications. Users can also import data
stored in third-party applications and analyze it along with the data
from Zoho's internal apps.

Zia for Zoho One: Zia, the AI-powered assistant first introduced
by Zoho CRM in 2016, will be extended to Zoho One. Zia for Zoho One
functions across various applications, pulling data from different
departments to provide the right contextual information. Using simple
commands, Zia can handle complex queries. Drawing information from Zoho
CRM and Zoho Desk, Zia can tell users how many customers in the sales
pipeline have an open support ticket. Similarly, Zia can generate a
chart that displays revenue-per-employee trends for the last five years
by fetching figures from Zoho Books and Zoho People. Zia for Zoho One
will be made available in phases starting this year. Zoho also plans to
open up the Zia Platform for Zoho One users, allowing them to extend Zia
with custom skill sets built to address their specific needs.

Zia Search: On average, knowledge workers spend 30% of their
workday searching for information, according to an IDC
research paper
. The new Zia Search lets users search across all
their Zoho apps instantly, dramatically improving information access
within an organization. Zia Search was built from the ground up with an
understanding of each application's domain, design and authorization
rules, making it possible to display a more relevant, richer set of
results. Zia Search also offers a results preview as well as contextual
actions so users can utilize their results without having to leave the
search window.

Mobile app: The Zoho One mobile app allows organization
administrators and service administrators to onboard new employees,
provision applications, manage permissions, set security policies,
create groups and more, all from their mobile devices. With this app,
admins can even take care of time-sensitive requests, like resetting a
password, when they are away from their computers.

Zoho Concierge: Launched last year along with Zoho One, the Zoho
Concierge is a free service available exclusively to Zoho One customers.
Since its inception, this dedicated 24/7 team has helped more than 6,500
customers by mapping their business processes and advising them on how
best to optimize Zoho One for their particular needs.

"Zia for Zoho One, the new Dashboard, and Zia Search are
organization-wide tools designed to give our customers deeper
understanding of their businesses," said Vegesna, "This kind of unified
data ecosystem is only possible because all of Zoho's 40+ applications
have been built from scratch, over the last two decades, on the same
technology base."

"Businesses are now looking for more integration and automation to
simplify workloads for users, make quicker and more informed decisions,
and deliver better experiences to customers. And they are gravitating
towards vendors who can deliver that combination. To already have more
than 12,000 businesses using Zoho One within its first year, ranging
from one to 20,000 users, proves the value proposition of Zoho's
integrated platform appeals to companies of all sizes," said Brent
Leary, Partner at CRM Essentials. "With so many apps integrated
together, Zoho One not only makes it easier for businesses to work more
efficiently, but having this integrated data structure allows Zoho to
leverage its AI and machine learning technologies to provide users a
more diverse and complete data set. This has the potential to combine
productivity gains with more impactful customer insights, giving
businesses a competitive advantage."

Customer Statements

"Zoho One has brought our company closer together. What started out as a
North America implementation for 50 users and ended up being a global
roll-out for more than 500 employees. Not only do we rely on Zoho One
for all intra-company communications, we find ourselves executing more
efficiently due to the shared data and analytics we now have across
departments and offices. Whether it is through Projects, CRM, Reports,
or Connect, all of us have one single source of customer data and work
more effectively as one team to serve our distributors and end-users.
We'll continue to explore applications on Zoho One—this is just the
beginning of further system expansion we can achieve as a Zoho
customer." - Amanda Dolan, Head of CRM, Purolite

"The retail landscape is evolving rapidly and has increasingly become
dominated by major online players. As the largest retailer in New
Zealand, with more than 200 locations across the globe, it is crucial
for us to stay ahead of the landscape changes and be as agile as
possible. The breadth of apps within Zoho One has allowed our more than
12,000 employees to work more seamlessly as one team and gives us the
ability to communicate real-time across teams and offices. Having data
on one platform has also streamlined how we service customers and has
unleashed incredible energy within our company. Our response times have
been reduced significantly, from days to where we are now able to
resolve customer issues in real-time. Zoho One is truly the Operating
System for any business!" - Timothy Kasbe, Chief Information and
Digital Office, The Warehouse Group

"As a fast-growing solar company in the Northeast, we needed a
comprehensive but consolidated solution that not only suited our current
needs but our future requirements as well. Customer satisfaction is our
priority, thus it is critical for both sales and operations to access
real-time customer status within a single platform. From lead
acquisition to installation management, through the final billing,
having all our platforms joined in Zoho One helps us track every
interaction throughout the customer journey. This has allowed us to work
with our customers more efficiently. Having various operational
departments all able to work within a single platform has also saved us
significant time as Zoho One makes information sharing across apps and
channels seamless. We weren't able to accomplish this prior to Zoho One
due to disconnected platforms and the many redundancies that were
present with different users, logins, and basic credentials. Our
business has grown rapidly, and the ability to scale our operations and
adapt to industry changes as efficiently as we have would not have been
possible without Zoho One." - Ben Sopczyk, Director of
Marketing, Apex Solar Company

Pricing and Availability

Zoho One is available for $30 per employee per month. Businesses must
purchase a license for every employee in their organization to get this
pricing. Zoho One is currently available worldwide, in multiple
languages. Users can sign up for a 30-day trial version of Zoho One at

Zia for Zoho One is not currently available. The Analytics feature will
be rolled out in phases, whereas Zia Search is available immediately at Zoho One App for Admins can be downloaded from the Google
Play Store
and Apple
App Store

About Zoho

Zoho is the operating system for business, a single online platform
capable of running an entire business. With apps in nearly every major
business category, including sales, marketing, customer support,
accounting and back office operations, and an array of productivity and
collaboration tools, Zoho is one of the world's most prolific software
companies. In 2017, Zoho introduced the revolutionary Zoho One, an
integrated suite of applications for the entire business.

Zoho respects user privacy and does not have an ad-revenue model in any
part of its business, including its free products. More than 35 million
users around the world, across hundreds of thousands of companies, rely
on Zoho every day to run their businesses, including Zoho itself. Zoho
Corp is privately held and profitable with more than 5,000 employees. It
is headquartered in Pleasanton, California, with international
headquarters in Chennai, India. Additional offices are in Austin,
Utrecht, Singapore, Yokohama, and Beijing. For more information, please

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