Market Overview

Europe Cloud-Based Contact Center Market Analysis & Forecasts 2017-2023, With an Expected CAGR of 21% - ResearchAndMarkets.com

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The "Europe
Cloud-Based Contact Center Market Analysis (2017-2023)"
report
has been added to ResearchAndMarkets.com's offering.

The Europe Cloud-Based Contact Center Market is expected to witness
market growth of 21% CAGR during the forecast period (2017-2023).

Cloud-based contact center solutions provide a robust platform for end
users to utilize contact center solutions at an affordable price. Cloud
based solutions are a perfect platform for providing modernized,
up-to-date services to the end-users. In-built security systems are
gaining prominence and are expected to rapid adoption across all
verticals. SMEs have been quick to take advantage of the cloud-based
contact center solutions, as these solutions offer scalability and also
are cost-effective. Several vendors also provide solutions based on the
pay-per-use or subscription model that are geared towards addressing
SMEs challenges.

Based on Type, the Cloud-Based Contact Center market segments the market
into Solution and Services. Solution Type includes Computer Telephony
Integration & IVRS, Automatic Call Distribution & Dialers, Reporting &
Analytics, Agent Performance Optimization, Security, and Others.
Services Type includes Professional and Managed Services. Based on
Organization Size, the market report segments the market into Small &
Medium Enterprises and Large EnterprisesBased on Deployment Mode, the
market report segments the market into Private & Hybrid Cloud and Public
Cloud. Based on Application, the Cloud-Based Contact Center market
segments the market into Call Routing & Queuing, Data Integration &
Recording, Chat Quality & Monitoring, Workforce Optimization, and Others.

Companies Mentioned

  • 8x8, Inc.
  • Five9, Inc.
  • Cisco Systems, Inc.
  • IBM Corporation
  • Oracle Corporation
  • NewVoiceMedia
  • Connect First
  • Aspect Software Parent, Inc.
  • NICE Ltd.
  • 3Clogic

Key Topics Covered:

1. Market Scope & Methodology

2. Market Overview

3. Europe Cloud-Based Contact Center Market

4. Europe Cloud-Based Contact Center Market by Application

5. Europe Cloud-Based Contact Center Market by Organization Size

6. Europe Cloud-Based Contact Center Market by Deployment Type

7. Europe Cloud-Based Contact Center Market by Vertical

8. Europe Cloud-Based Contact Center Market by Country

9. Competitive Study

10. Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/lx45zj/europe?w=4

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