Market Overview

Comcast Business Wins Frost & Sullivan 2018 Best Practices Award


2018 Competitive Strategy Innovation and Leadership Award Recognizes
Comcast Business' VoIP Solutions for SMBs

Comcast Business today announced that it has won a Frost & Sullivan 2018
Best Practices Award for Competitive Strategy Innovation and Leadership
in the North American SMB VoIP Services category. Frost & Sullivan
judges gave Comcast Business a 10-out-of-10 score for both of the
award's evaluation factors, strategy innovation and customer impact, and
praised the company's focus on the SMB market, continual solution
enhancements and its resulting growth rates.

Frost & Sullivan's team of analysts presents its Best Practices Awards
for superior leadership, technological innovation, customer service, and
strategic product development with a particular focus on leveraging
product strategies that are differentiated by their innovation and
creativity. The firm's goal is to drive positive industry change by
recognizing products, companies and individuals that meet these criteria.

Comcast Business' VoIP portfolio of IP-based voice services includes six
differentiated voice solutions, including Business VoiceEdge, Business
VoiceEdge Select, Business Voice Mobility, Business Voice, Business
VoiceEdge (PRI) and Business VoiceEdge SIP. The Business VoiceEdge
offerings are Comcast Business' flagship hosted IP telephony offerings.
Designed to support the needs of SMBs but scalable to enterprises, the
Business VoiceEdge solutions offer advanced calling capabilities like an
automated attendant, simultaneous ring, readable voicemail and a mobile
app to give businesses of any size top-end voice capabilities.

Frost & Sullivan specifically recognized Comcast Business VoIP services

  • the breadth of the solutions portfolio, particularly the
    SMB-focused Business VoiceEdge offerings.
  • a commitment to the SMB market that has helped drive the
    company's success and differentiate its strategy from other leading
    providers that often eschew SMBs.
  • the value proposition of its flexible, feature-rich and
    web-based service.
  • the continual enhancements of its voice solutions' advanced
    features – including audio conferencing and Companion App integrations
    with Skype for Business, Office 365 and Google Chrome.
  • Comcast Business' comprehensive portfolio of voice, data and
    value-added services that enables one-stop shopping
    for SMBs as
    they can bundle connectivity services with voice and unified
    communications solutions to simplify their technology experience.

"Comcast Business stands out among its competitors," said Elka Popova,
Vice President, Frost & Sullivan. "It has excelled over the years in
terms of VoIP services user and revenue growth rates, and continues to
pursue growth opportunities through ongoing solution enhancements, new
service offerings, and unwavering commitment to serving the needs of SMB

"Receiving an award like this from such a respected analyst house is
always a great honor," said John Guillaume, Vice President, Product
Management, UX and SaaS, Comcast Business. "Add to that the fact that
the two primary evaluation metrics are innovation and customer impact –
two of the most important factors for any business – and that we
received a perfect score in each of them, it just brings this award to a
whole new level. As always, we plan to continue to improve and keep this
momentum going forward with our VoIP offerings."

About Comcast Business

Comcast Business offers Ethernet, Internet, Wi-Fi, Voice, TV and Managed
Enterprise Solutions to help organizations of all sizes transform their
business. Powered by an advanced network, and backed by 24/7 customer
support, Comcast Business is one of the largest contributors to the
growth of Comcast Cable. Comcast Business is the nation's largest cable
provider to small and mid-size businesses and has emerged as a force in
the Enterprise market; recognized over the last two years by leading
industry associations as one of the fastest growing providers of
Ethernet services.

For more information, call 866-429-3085. Follow on Twitter
@ComcastBusiness and on other social media networks at

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to
accelerate growth and achieve best in class positions in growth,
innovation and leadership. The company's Growth Partnership Service
provides the CEO and the CEO's Growth Team with disciplined research and
best practice models to drive the generation, evaluation and
implementation of powerful growth strategies. Frost & Sullivan leverages
more than 50 years of experience in partnering with Global 1000
companies, emerging businesses and the investment community from 45
offices on six continents. To join our Growth Partnership, please visit

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