Market Overview

Wise Systems Debuts New Customer Portal

Share:

New product gives customers visibility into delivery process

Wise
Systems
, the leader in autonomous dispatching and routing software
for high-performance fleets, today announced the availability of its new Wise
Customer Portal
. This new addition to the Wise Systems Autonomous
Dispatching and Routing platform gives delivery companies the ability to
share key information about deliveries with their customers.

Delivery recipients receive an email or text link and can track the
driver's progress throughout the day, including seeing driver's location
on the map and an estimated time of arrival (ETA). ETAs are updated
throughout the day based on real-time traffic, driver progress, and
service times at other locations. Customers can also receive
notifications in real-time if there are delays or when the driver is
about to arrive. The portal helps delivery recipients plan their day,
and reduces delays caused by customers not prepared to receive
deliveries.

"Many of our clients distinguish their businesses with excellent
customer service, and clear, accurate communication is one of the
foundations of delivering on that promise," said Ali Kamil, Wise Systems
co-founder and head of technology. "We're delighted to unveil the new
Wise Customer Portal so that our customers can communicate seamlessly
with their recipients, letting them know precisely when their delivery
will arrive."

Wise Systems' Autonomous Dispatching and Routing Platform
Wise
Systems is a next-generation routing software platform that
automatically schedules routes, monitors routes in progress, and
intelligently adjusts to day-of delays on the ground. With embedded
machine learning, the cloud-based system continuously learns from fleet
data to improve decision making over time. The system includes: Wise
Scheduler, Wise On-Demand Dispatch, Wise Dispatcher, Wise Drive, Wise
Analytics and, now, Wise Customer Portal.

The system features web-based planning and execution tools specifically
designed for operations teams who plan and manage routes, a mobile
application for drivers, as well as additional capabilities for
customers and field-based teams who need visibility into delivery
status. Wise can be used on a standalone basis, or integrated with other
systems to bring dynamic capabilities to fleets across a variety of
industries. Wise Systems is ideal for use in food and beverage, parcel
delivery, passenger transportation, retail, auto parts, LTL, field
service, business products, and numerous industries, as well.

Wise customers typically see an 80% reduction in late deliveries and 15%
decrease in fleet miles, while improving fleet utilization by 15-20%.

About Wise Systems
Trusted by the world's largest brands,
Wise Systems provides next-generation dispatch and routing software that
helps our customers compete successfully in an increasingly dynamic
world. Wise Systems' Autonomous Dispatch and Routing platform
automatically schedules routes, monitors routes in progress, and
intelligently adjusts to day-of delays on the ground, using machine
learning to continuously improve fleet efficiency, performance, and
service over time. For more information, visit www.wisesystems.com.

Follow Wise on LinkedIn,
Twitter
and Facebook.

View Comments and Join the Discussion!