Market Overview

European Customer Experience Management Market Analysis & Forecasts 2018-2024, With an Expected CAGR of 21% - ResearchAndMarkets.com

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The "Europe
Customer Experience Management Market Analysis (2018-2024)"

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The European Customer Experience Management Market size is expected grow
at a market growth of 21% CAGR during the forecast period.

Rising complexity in the telecom sector has brought about new challenges
to the telecom operators. Therefore, addressing customer expectation is
critical. Providing subscribers with seamless customer experiences
across various touch points and interaction channels is expected to be a
key to bring in difference in the service levels. . The importance of
customer experience is now a vital part of business strategies, as it
helps organizations in enhancing their brands, improve customer loyalty,
reduce customer churn, and as a result have a direct impact on the
revenues. Disruption in digital technology has led the customers to
demand for seamless experience while getting engaged via multiple
channels or touch points. Technological advancements in cloud and big
data analytics to design, manage, and improve end-to-end consumer
experience process is expected to drive the market during the forecast
period.

Based on Touch Point Type, the market is segmented into Call Centers,
Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others.
Based on Analytical Tool Type, the market is segmented into Text
Analytics, Web Analytics, Enterprise Feedback Management Software, and
Speech Analytics & Others. Based on Deployment Type, the market is
segmented into Cloud and On-Premise. Based on Vertical, the market is
segmented into BFSI, Government, Energy & Utilities, Healthcare,
Manufacturing, Retail, Telecom, Media & Entertainment, and Others.

Companies Mentioned

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

Key Topics Covered:

Chapter 1. Market Scope & Methodology

Chapter 2. Market Overview

Chapter 3. Europe Customer Experience Management Market

Chapter 4. Europe Customer Experience Management Market by Analytical
Tool Type

Chapter 5. Europe Customer Experience Management Market by Deployment
Type

Chapter 6. Europe Customer Experience Management Market by Vertical

Chapter 7. Europe Customer Experience Management Market by Country

Chapter 8. Competitive Study

Chapter 9. Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/g2l52j/european_customer?w=4

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