Market Overview

Survey Shows That Securus Online Grievance Application Lets Correction Facilities Provide Better Inmate Service


Grievance Application Reduces Cost and Improves Accountability

Securus Technologies, a leading provider of technology-enabled solutions
for public safety, law enforcement, investigations, corrections and
government payment services, announces the results of its Online
Grievance Survey. Securus asked facilities currently using the Securus
Online Grievance application (ADP ranging from 50 to more than 2,000) to
discuss the importance of having a digital solution, the value and
savings they've experienced and how the service has improved overall

The overwhelming sentiment is that Online Grievance allows facilities to
"receive and respond faster to grievances," leading to better inmate
service. Not only do inmates have immediate access to grievance services
they need, results also confirm that the Online Grievance application
saves corrections facilities staff time, money and reduces officer
stress. The 3 most common words/phrases used to describe Securus' forms
and software:

  1. Easy
  2. Eliminates wasted time
  3. Nothing lost through the cracks

"Correction agencies are under constant scrutiny in today's 24-7 news
cycles, and seek ways to promote transparency and complete
accountability," said a Securus Spokesperson. "Online Grievance has
built a reputation among agencies for being the best way to receive,
quickly respond, and completely track the response to inmate grievances."

Inmates benefit from having greater control over the grievance process
with access to online forms and easy follow up on their status. In the
past, filing a grievance was tedious and messy. Correctional officers
were burdened with providing printed Word documents and completing Excel
spreadsheets. It was not uncommon for multiple officers having to
collect, log, respond, copy and file the forms - diverting attention
from facility safety and security.

Survey respondents indicated between 10 and 40 hours of staff time saved each
. Additionally, more than 40% of respondents said a valuable or
extremely valuable component of Online Grievance was improved staff
morale. An even larger 60% of respondents said the same concerning
inmate morale.

"Reducing cost while increasing security will always be a top priority
for corrections officers," the Spokesperson said. "Doing more with less
doesn't have to come at the cost of serving inmates. This recent survey
helps us better understand what today's agencies need to provide better
care for the inmates in their facilities."


Headquartered in Carrollton, Texas, and serving more than 3,500 public
safety, law enforcement and corrections agencies and over 1,200,000
inmates across North America, Securus Technologies is committed to serve
and connect by providing emergency response, incident management, public
information, investigation, biometric analysis, communication,
information management, inmate self-service, monitoring products and
services, and government payment services in order to help our customers
with solutions to their problems and to make our world a safer place to
live for all of us. Securus Technologies focuses on connecting what
matters®. To learn more about our full suite of technology enabled
solutions, please visit

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