Market Overview

Teneo Launches Digital Experience Monitoring as a Service


New service leveraging Riverbed technology helps compare application
performance for end users at device level before and after IT upgrades

Teneo, the Specialist Integrator of Next-Generation Technology, has
launched Digital Experience Monitoring as a Service leveraging Riverbed
technology, to help customers monitor end user experience of
mission-critical applications as well as validate the IT upgrades
they've made as part of their digital transformation strategies.

The new service is a response to the fast-paced digital technology
adoption and changing work trends happening worldwide. According to the
analyst firm IDC, by 2020, 60% of all enterprises will be in the process
of implementing an organization-wide Digital Platform Strategy.¹
In addition, separate research shows that up to 43% of US employees work
remotely at some point² while it's estimated that 54% of UK workers
already operate outside their organization's main office for 2.5 days
each week.³

Regardless of whether an application is local, cloud or web-based, or if
a device is physical, virtual or mobile, today's end users demand an
excellent experience when interacting with an organization's different
applications and services or switching between devices through the
working day. The new offering will help companies to analyze critical
applications and show that they are delivering what users want and
expect from them, in a cost-effective way.

Teneo's Digital Experience Monitoring as a Service provides automatic
monitoring of end user experience from the device's perspective. This
breakthrough enables enterprises to measure the success of digital
transformation across the entire workforce from where it counts most –
the end user's perspective.

The new service leverages Riverbed's SteelCentral Aternity software to
correlate user productivity, application performance, and device health.
Other technologies only extrapolate, emulate, or estimate what the end
user sees. This gap creates problems for IT and the business.
SteelCentral Aternity closes the IT monitoring visibility gap with
accurate, real-time information about how end users actually experience
and interact with their applications, devices, and network.

It is fully managed and reported on by Teneo, through a blend of portal
dashboard analytics and monthly or quarterly recommendations from the
company's expert global support and engineering teams.

The pricing model is a monthly recurring cost (MRC) based on a minimum
of 50 licenses. Root cause determination of performance challenges is
also available as an add-on feature.

Digital Experience Monitoring as a Service can help IT teams validate
that end user experience is just as good, if not better, after the
introduction of SD-WAN, an upgrade to Microsoft Windows 10 or a
migration to Microsoft Office 365, for example, by being able to compare
performance levels before and after the event.

Teneo's new service also assists with license audits to ensure costly
software licenses are in fact being used, so that assets can be
right-sized and IT budgets optimized across the organization.

"Companies in virtually every industry are pursuing digital business
initiatives to deliver a better end user experience. But as
organizations roll these digital initiatives out, they're discovering
that they're blind and are unable to accurately measure the end user
experience and identify the underlying drivers of that experience," said
Mike Sargent, Senior Vice President, General Manager for SteelCentral at
Riverbed. "SteelCentral is leading the industry in delivering the most
comprehensive, integrated and unified solution for monitoring and
managing the entire digital experience of the enterprise's most precious
asset: the end user. We are proud to work with Teneo as a trusted
partner to deliver this managed service."

Steve Evans, VP of Solution Engineering at Teneo, commented, "Many
enterprises are finding that transitions they're making under digital
transformation, like moves to the Cloud, SD-WAN and Office 365
migration, stack up completely on paper with flexibility and agility
benefits. However, once those changes are made, users don't necessarily
experience the expected advantages. In some cases, the impact is far
more negative than could have been predicted."

He added: "Sometimes network, application or service upgrades and
migrations can take a long time, from 12-18 months. When you've spent so
long planning and executing such changes, it can be very disappointing
to see service performance, and its subsequent effect on end user
experience, fail to meet users' expectations or business case targets."

He continued: "Teneo's Digital Experience Monitoring as a Service gives
our customers eyes into performance from the end user's perspective,
which they can benchmark before they make any IT changes and manage,
control and optimize the after-effects. This should also help customers
to prove the positive difference they've made to their business through
digital transformation and related IT upgrade decisions."

You can find out more about Digital
Experience Monitoring as a Service and read the datasheet here

Notes to editors

¹ IDC FutureScapes 2018.
² Gallup survey, reported in New
York Times, February 15, 2017
³ The
Workplace Revolution, Regus survey
, 2017, reported in Wired, June 1,

About Riverbed

Riverbed®, The Digital Performance Company™, enables
organizations to maximize digital performance across every aspect of
their business, allowing customers to rethink possible. Riverbed's
unified and integrated Digital Performance Platform™ brings together a
powerful combination of Digital Experience, Cloud Networking and Cloud
Edge solutions that provides a modern IT architecture for the digital
enterprise, delivering new levels of operational agility and
dramatically accelerating business performance and outcomes. At more
than $1 billion in annual revenue, Riverbed's 30,000+ customers include
98% of the Fortune 100 and 100% of the Forbes Global 100. Learn more at

Riverbed and any Riverbed product or service name or logo used herein
are trademarks of Riverbed Technology, Inc. All other trademarks used
herein belong to their respective owners.

Connect with Riverbed Partners:

About Teneo

We're Specialist Integrators of Next-Generation Technology, offering
global organizations the strongest mix of visibility, performance and
security solutions for sophisticated networks and applications.
Passionate about what we do, we're the spark that ignites a new approach
to innovation. We're catalysts, speeding up change and accelerating
growth. We're specialists who bring expert technical knowledge and solid
commercial understanding that, combined, helps our customers to think
differently: opening minds to new possibilities.

Our 24×7 services help fast-paced, global IT teams take immediate
advantage of the latest technology advancements without the upfront
capital outlay or associated workload. Our agile, flexible delivery
capabilities span 200+ countries and territories and we're relied upon
by 1500+ organizations worldwide. We remove the effort from and risk to
our customers in the early adoption phase of Next-Generation Technology,
giving them peace of mind and enabling them to plan for success. Find us

Connect with Teneo:

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