Market Overview

Customer Engagement Solutions Market, 2023 by Component (Solutions, Services), Deployment Type (Cloud, On-premises), Organization Size, Vertical (BFSI, Telecommunication, Consumer Goods & Retail) - ResearchAndMarkets.com

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The "Customer
Engagement Solutions Market by Component (Solutions, Services),
Deployment Type (Cloud, On-premises), Organization Size, Vertical (BFSI,
Telecommunication, Consumer Goods & Retail), and Region - Global
Forecast to 2023"
report has been added to ResearchAndMarkets.com's
offering.

Increasing use of e-commerce and m-commerce platforms and growing
focus on delivering enhanced customer engagement through omnichannel are
factors expected to drive the customer engagement solutions market

The customer engagement solutions market is projected to grow from USD
14.08 billion in 2018 to USD 23.19 billion by 2023, at a CAGR of 10.5%
during the forecast period.

Factors such as increasing adoption of customer engagement solutions to
reduce customer churn rate, increasing use of e-commerce and m-commerce
platforms, and growing focus on delivering enhanced customer engagement
through omnichannel are key factors driving the customer engagement
solutions market. Data synchronization between customer engagement
solutions and other technologies is restraining the growth of the market.

Based on deployment type, the cloud segment is estimated to lead the
customer engagement solutions market in 2018. Cloud-based deployment of
customer engagement solutions has enabled businesses to operate without
a server infrastructure or office location, thereby allowing employees
to work remotely. This, in turn, has helped reduce the total cost of
ownership and increase data storage capabilities for organizations.

The Asia Pacific customer engagement solutions market is projected to
grow at the highest CAGR during the forecast period. The growth of the
Asia Pacific customer engagement solutions market can be attributed to
the increased adoption of cloud computing by different organizations in
this region. Small & medium enterprises across various countries such as
Australia, Malaysia, Japan, and Singapore are investing in information
technology to compete, secure, and capture digital opportunities present
in the market.

Key vendors profiled in the report are:

  • Aspect Software (US)
  • Avaya (US)
  • Calabrio (US)
  • Genesys (US)
  • IBM (US)
  • Microsoft (US)
  • NICE Systems (Israel)
  • Nuance Communications (US)
  • OpenText (Canada)
  • Oracle (US)
  • Pegasystems (US)
  • Pitney Bowes (US)
  • Salesforce (US)
  • SAP (Germany)
  • ServiceNow (US)
  • Verint Systems (US)
  • Zendesk (US)
  • eGain Corporation (US)
  • BPMonline (US)
  • CRMnext (India)
  • Eptica (France)
  • Freshworks (US)
  • IFS-mplsystems (UK)
  • Lithium Technologies (US)
  • SugarCRM (US)

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview and Industry Trends

6 Customer Engagement Solutions Market, By Component

7 Market By Deployment Type

8 Customer Engagement Solutions Market, By Organization Size

9 Market By Vertical

10 Regional Analysis

11 Competitive Landscape

12 Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/5rqx2z/customer?w=4

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