Market Overview

Avaya Wins Gold for Business Intelligence and Analytics in the 13th Annual 2018 IT World Awards®


Avaya Customer Happiness Index and Behavior Pattern Analytics Are
Honored as One of the Information Technology Industry's Coveted Best

Avaya Holdings Corp. (NYSE:AVYA) today announced that Network Products
Guide, one of the industry's leading technology research and advisory
guides, has named Avaya a Gold winner for Business Intelligence and
Analytics in the 13th Annual 2018 IT World Awards®. These industry and
peer recognitions from Network Products Guide are premier information
technology awards honoring achievements across every facet of the IT

"Avaya has transformed its unified communications and contact center
platforms to integrate emerging disruptive technologies to help greatly
improve a company's ability to enhance their customer experience," said
Chris McGugan, SVP of Solutions & Technology, Avaya. "By enabling
organizations to immediately benefit from the enormous volumes of
historical and real-time data they have to better understand customer
satisfaction, Avaya is turning that data into actionable insight and
concrete results for businesses and government agencies. We are honored
to be recognized by IT World Awards with this esteemed industry and peer

The Avaya Happiness Index on Blockchain enables organizations to
dynamically manage the customer journey to achieve greater satisfaction.
Developed in partnership with Avanza Innovations, this unique solution
securely collects and automatically analyzes customer interaction data
from multiple sources across all channels in real time, harnessing
innovative technologies in the areas of blockchain, artificial
intelligence and advanced data analytics to transform customer

The blockchain infrastructure securely collects and shares anonymous
customer interaction data from a network of peers, while the real-time
automated analysis of speech and text (chat, IM, email and SMS)
interactions instantly identifies behaviors and trends, accelerating an
organization's ability to anticipate requirements and proactively
respond to customer demands.

An annual achievements and recognition awards program with active
participation from a broad spectrum of industry voices, the annual IT
World Awards recognition program encompasses the world's best in
organizational performance, products and services, hot technologies,
executives and management teams, successful deployments, product
management and engineering, customer satisfaction, and public relations
in every area of information technology.

More than 80 judges from a broad spectrum of industry voices from around
the world participated and their average scores determined the 2018
award winners. Winners will be honored in San Francisco on Monday, July
30, 2018 during the annual SVUS Red Carpet Awards Ceremony Dinner in San
Francisco attended by the finalists, winners, judges and industry peers.

About NPG's IT World Awards

As industry's leading technology research and advisory publication,
Network Products Guide plays a vital role in keeping decision makers and
end-users informed of the choices they can make in all areas of
information technology. The Annual IT World Awards is part of the SVUS
Awards® recognition program from Silicon Valley in the United States of
America which also includes other programs such as CEO World Awards,
Consumer World Awards, Customer Sales and Service World Awards, Golden
Bridge Awards, Globe Awards, Info Security PG's Global Excellence
Awards, Pillar World Awards, PR World Awards, and Women World Awards. To
learn more, visit

About Avaya

Avaya (NYSE:AVYA) enables the mission critical, real-time communication
applications of the world's most important operations. As the global
leader in delivering superior communications experiences, Avaya provides
the most complete portfolio of software and services for contact center
and unified communications—offered on premises, in the cloud, or a
hybrid. Today's digital world requires communications enablement, and no
other company is better positioned to do this than Avaya. For more
information, please visit

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All
statements other than statements of historical fact are
"forward-looking" statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," "our vision,"
"plan," "potential," "preliminary," "predict," "should," "will," or
"would" or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, availability
and effectiveness of new products and features. The Company has based
these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes these
expectations, assumptions, estimates and projections are reasonable,
such forward-looking statements are only predictions and involve known
and unknown risks and uncertainties, many of which are beyond its
control. The factors are discussed in the Company's Registration
Statement on Form 10 filed with the Securities and Exchange Commission,
may cause its actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. For a further
list and description of such risks and uncertainties, please refer to
the Company's filings with the SEC that are available at
The Company cautions you that the list of important factors included in
the Company's SEC filings may not contain all of the material factors
that are important to you. In addition, in light of these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.

Source: Avaya Newsroom

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