Market Overview

Five9 Announces New Integration With Google Cloud Contact Center AI to Provide Businesses the Ability to Improve Customer Service


(NASDAQ:FIVN), a leading provider of cloud contact center
software for the digital enterprise, today announced an integration with
Google Cloud's new Contact Center AI, a solution that combines multiple
AI products to improve the customer service experience, as well as the
productivity of contact centers.

Google Contact Center AI is a simple, secure, and flexible solution that
allows enterprises with limited machine learning expertise to deploy AI
in their contact centers. The solution integrates with Five9 making
customer integration of AI into their systems easy.

Key features of Five9's integration with Google Contact Center AI

  • A natural and engaging conversational virtual agent designed to
    provide consumers a way to quickly resolve more common issues without
    the need to speak to a live agent
  • Easily escalate call to an appropriately skilled live agent with all
    relevant data from the self service interaction
  • Live agent augmentation, designed to guide and assist the live agent
    to deliver more prescriptive, accurate and timely responses. This is
    accomplished using Google Cloud Agent Assist technology

"Our mission is to help businesses deliver exceptional experiences to
their customers and AI will play a key role in helping make that a
reality," said Rowan Trollope, CEO, Five9. "The integration between
Five9 Genius and Google Cloud's Contact Center AI will be a game-changer
to enable consumers to easily resolve more common issues by interacting
with intelligent virtual agents in a natural, conversational manner,
freeing live agents to address more complex issues and be more

"Contact Center AI empowers enterprises to use AI to complement and
enhance their contact centers," said Rajen Sheth, Director of Product
Management, Google Cloud. "Google Cloud's goal is to make it as easy as
possible for our customers to use AI for contact centers through our
relationships with key partners like Five9."

Learn more about the integration with Five9
and Google here

About Five9

Five9 is a leading provider of cloud contact center software for the
digital enterprise, bringing the power of cloud innovation to customers
and facilitating more than three billion customer interactions
annually. Five9 provides end-to-end solutions with omnichannel routing,
analytics, WFO, and AI to increase agent productivity and deliver
tangible business results. The Five9 platform is reliable, secure,
compliant, and scalable; designed to create exceptional personalized
customer experiences.

For more information visit

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