Market Overview

Convergys Earns 'Leader' Designation in Everest Group's 2018 CCO PEAK Matrix™ Assessment


Convergys Corporation (NYSE:CVG), a global leader in customer
experience outsourcing, has attained the "Leader" designation in the
industry's foremost comparative analysis.

Everest Group's annual Contact Center Outsourcing (CCO) – Service
Provider Landscape with Services PEAK Matrix™ Assessment 2018 analyzed
the contracts, operations and capabilities of more than 35 established
CCO service providers.

"We are honored to be recognized as a Leader in the 2018 Everest PEAK
Matrix for the fourth consecutive year. This top placement measures
vision and strategy, depth and breadth of services, innovation and
investment in digital, and delivery excellence," said Andrea Ayers,
Convergys President and CEO. "Leaders must be able to help clients
navigate the increasingly complex world of CX. I am proud of our team
for their leadership and hard work each day to support our clients on
their unique CX journeys, as well as the team's deep expertise, and the
investments we continue to make in digital solutions and technologies."

"Convergys is a consistent, strong player in the CCO market,
acknowledged for its creative solutioning and responsiveness," said
Skand Bhargava, Practice Director Everest Group. "Convergys' focus on
strengthening its digital offerings through investments in next-gen
technologies and agent training and development has helped it deliver on
the evolving needs of the clients and end-customers."

About Convergys

Convergys delivers consistent, quality customer experiences in 58
languages and from more than 150 locations around the globe. We partner
with our clients to improve customer loyalty, reduce costs, and generate
revenue through an extensive portfolio of capabilities, including
customer care, analytics, tech support, collections, home agent, and
end-to-end selling. We are committed to delighting our clients and their
customers, delivering value to our shareholders, and creating
opportunities for our talented, caring employees in 33 countries around
the world.

Visit to
learn more about us.

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