Market Overview

Cogito Raises $37M in Growth Equity Funding


the leader in augmented intelligence, today announced it raised $37
million in Series C growth equity funding led by Goldman Sachs Growth
Equity (GS Growth), with participation from existing investors
Salesforce Ventures and OpenView. Cogito will use the latest round of
funding to accelerate go-to-market, expand research and development, and
grow its team.

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Cogito has realized exponential growth since its founding out of the MIT
Human Dynamics Lab and is now deployed to thousands of sales and service
representatives within insurance and financial services enterprises.
Industry leaders such as Humana
and MetLife
have adopted the technology to help empower employees and increase
customer loyalty.

"Organizations today are under immense pressure to meet rising customer
expectations and deliver high quality empathetic interactions," said
Mark Midle of Goldman Sachs' Merchant Banking Division, who has joined
Cogito's Board of Directors. "Cogito's technology uniquely senses human
behavior, understands the context of a given situation and provides
in-the-moment feedback to augment a person's natural abilities. The
company's contact center application is a proven example of the
technology in action and represents a tremendous competitive advantage
for brands."

Cogito's AI disrupts the traditional approach to contact center coaching
and customer experience measurement. The software performs streaming
analysis of voice conversations and provides representatives with
in-call guidance that helps them be more confident and empathetic.
Cogito automatically provides insight into a customer's perception of an
interaction and leverages deep learning to improve over time. The
combination of a compassionate professional with human aware technology
leads to an optimal experience for customers, employees and companies

"GS Growth shares our vision of bringing human AI to the enterprise,"
said Joshua Feast, CEO at Cogito. "There is high demand to help service
professionals engage in better conversations and build an emotional
connection with customers. Companies are seeking new and innovative ways
to connect operational execution with customer impact, and our AI
delivers unprecedented transparency. With this latest round of funding
we will help more companies empower employees to achieve peak
performance and maximize return on customer relationships."

For more information, visit:
us on: LinkedIn
and Twitter

About Cogito
Cogito provides human aware technology to help
professionals elevate their performance. Cogito's AI instantly analyzes
hundreds of conversational behaviors to provide live in-call guidance
combined with a real-time measure of customer experience. The technology
is augmenting the emotional intelligence of thousands of agents in the
world's most successful enterprises – improving sales results,
delivering world-class service and enhancing quality of care. Cogito is
a venture-backed software company located in Boston, MA.
Learn more

About Goldman Sachs Growth Equity

Founded in 1869, The Goldman Sachs Group, Inc. is a leading global
investment banking, securities and investment management firm. Goldman
Sachs Merchant Banking Division (MBD) is the primary center for Goldman
Sachs' long term principal investing activity. With nine offices across
seven countries, MBD is one of the leading private equity investors in
the world. Since 1986, the group has invested approximately $180 billion
of levered capital across a number of geographies, industries and
transaction types. Within MBD, Goldman Sachs Growth Equity (GS Growth)
is a dedicated platform for venture capital and growth equity
investments in leading companies that have built innovative technology
or processes to transform their industries. Since 1994, GS Growth has
partnered with more than 200 companies and invested more than $5 billion
of capital across sectors including technology, software, media,
healthcare IT, and business and information services. GS Growth seeks to
partner with strong management teams to help companies achieve product,
customer and geographic expansion. For more information about GS Growth,
please visit:

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