Market Overview

Helpshift Moves Into New San Francisco Office Space to Accommodate Accelerated Growth — and More Community Events


New Space Will Foster a Highly Collaborative Environment, Make Room
For New Hires and Provide a Rooftop Venue for Social Events

the company revolutionizing the customer service industry through its
AI-powered conversational messaging platform, today announced that it
has moved into a new office space in the heart of San Francisco's
financial district. The new office will provide the company with space
for its continued expansion, a more collaborative environment, and a
rooftop venue with a peekaboo view of the San Francisco Bay for hosting
staff happy hours — or as the team calls them: wine downs — and other
social events.

"Six months from now, I want to look back and be astounded by how much
we have grown and accomplished," said Brenda Campbell, Vice President of
People and Places. "I started at Helpshift nearly three years ago as
employee number 18, and it's been incredible to watch the growth of the
team; we're at more than 150 employees now. This space will be a
testament to what we've accomplished so far and a tremendous place for
us to grow — both internally and externally."

This move follows a year of rapid expansion for Helpshift. In the past
four months alone, the company has landed global enterprise brands,
launched SensAI
— the first artificial intelligence natively built for customer service
— and made key executive hires including Vice President of Sales Scott
Edmonds and Vice President of Customer Success Jeff Saenger.

"We are thrilled to be growing at a rate that demands a space of this
size and are looking forward to making this Helpshift's new Bay Area
home for the foreseeable future," said Helpshift CEO Linda Crawford.
"This is such an exciting time for our industry and our company, and our
successful SensAI adoption is proof that AI and conversational messaging
are what today's customers want. We are also rapidly expanding our
development headquarters in Pune, India, so we can continue to lead the
customer service market in AI innovation."

Helpshift is currently looking to hire additional team members in sales,
marketing and customer success in San Francisco, and engineering and
data science team members in Pune, India. The company is also hiring for
remote positions.

About Helpshift

Helpshift bridges the disconnect between conventional customer service
channels—like email and phone support—and a growing consumer base that
does more on mobile phones and has a strong preference for messaging as
the primary mode of communication. Through Helpshift's AI-powered
support platform, companies can resolve issues more efficiently,
boosting customer satisfaction in the process. Companies such as Xfinity
Home, Microsoft, Virgin Media, Zynga, Viacom, and hundreds of other
leading brands use the Helpshift platform to provide messaging-first
customer support. Helpshift is installed on two billion devices
worldwide and serves more than 130 million active consumers monthly. To
learn more about Helpshift, visit
and follow @helpshift on Twitter.

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