Market Overview

LoanServ Creates a Path to a Better Borrower Experience for Fairstone Customers


Loan Servicing System from Fiserv Adds Flexibility to Consumer
Lender's Operations

 (NASDAQ:FISV), a leading global provider of financial services
technology solutions, today announced the successful conversion of a
large portfolio of Fairstone Financial Inc.'s consumer loans to
LoanServ™ from Fiserv. For Fairstone, Canada's leading non-bank provider
of loan solutions and consumer financing programs, the transition to
LoanServ helps improve current borrowers' experiences, and enables new
growth opportunities.

Consolidating multiple servicing systems into LoanServ enables Fairstone
to operate from a single system of record, which improves system
response times and data quality, and continues to modernize the
business. Because LoanServ is a real-time servicing platform, Fairstone
is also able to eliminate lengthy batch updates and focus on seamless
customer service.

The importance of quality customer service is underscored by
Expectations & Experiences: Borrowing and Wealth Management, a recent
Fiserv quarterly consumer trends survey. When asked how much influence
prior loan experience has when choosing a lender for subsequent loans,
74 percent of consumers with at least one loan said it had a moderate to
great influence.

"Fairstone serves hundreds of thousands of borrowers across Canada. We
are focused on providing a modern, frictionless experience both for our
customers and our Lending Specialists in over 225 branches coast to
coast," said Scott Wood, President and CEO, Fairstone Financial Inc.
"With LoanServ, we are continuing our commitment to delivering the best
borrowing experience. Its ability to integrate with our existing
interface at the branch was key to our success, as it allowed employees
to not just maintain but to enhance the experience they deliver to our

"LoanServ offers Fairstone the flexibility to explore new growth
opportunities," said Shaimaa Elk, EVP, CIO, Lending Solutions, Fiserv.
"Our LoanServ solution supports all loan portfolio types, and provides a
single, consistent view of borrower information. Fairstone's large
branch network is ideally suited for LoanServ as it provides a holistic
view of account information in real-time to all locations."

In a world moving faster than ever before, Fiserv helps clients deliver
solutions in step with the way people live and work today – financial
services at the speed of life. Learn more at

About Fiserv

Fiserv, Inc. (NASDAQ:FISV) enables clients worldwide to create and
deliver financial services experiences in step with the way people live
and work today. For more than 30 years, Fiserv has been a trusted leader
in financial services technology, helping clients achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
insights and optimization. Fiserv is a member of the FORTUNE®
500 and has been named among the FORTUNE Magazine World's Most Admired
Companies® for five consecutive years, recognized for
strength of business model and innovation leadership. For more
information, visit

About Fairstone

Fairstone is Canada's leading non-bank provider of responsible lending
solutions. With roots in Canada since 1923 and over 225 branches coast
to coast, Fairstone provides personal loans and home equity loans
designed to suit today's borrowing needs. Fairstone also partners with a
wide network of businesses to deliver flexible consumer financing
programs. Fairstone is proud to make a difference in the communities
where we live and work, because community matters. Learn more at


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