Market Overview

Global Customer Experience Management Market Analysis & Forecasts 2018-2024, With an Expected CAGR of 22% - ResearchAndMarkets.com

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The "Global
Customer Experience Management Market Analysis (2018-2024)"

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The Global Customer Experience Management Market size is expected to
reach $21.3 billion by 2024, rising at a market growth of 22% CAGR
during the forecast period.

Growing demand for personalized customer experience is a major factor
that is driving the growth of the market. CEM is a process of putting
together set of practices and technologies to bring about continuous
transformations within an organization to meet and exceed consumer
expectations. The importance of customer experience is now a vital part
of business strategies, as it helps organizations in enhancing their
brands, improve customer loyalty, reduce customer churn, and as a result
have a direct impact on the revenues.

Based on Touch Point Type, the market is segmented into Call Centers,
Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others.
Based on Analytical Tool Type, the market is segmented into Text
Analytics, Web Analytics, Enterprise Feedback Management Software, and
Speech Analytics & Others.

Based on Deployment Type, the market is segmented into Cloud and
On-Premise. Based on Vertical, the market is segmented into BFSI,
Government, Energy & Utilities, Healthcare, Manufacturing, Retail,
Telecom, Media & Entertainment, and Others. Based on Regions, the market
is segmented into North America, Europe, Asia Pacific, and Latin
America, Middle East & Africa.

Companies Mentioned

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

Key Topics Covered:

1. Market Scope & Methodology

2. Market Overview

3. Global Customer Experience Management Market

4. Global Customer Experience Management Market by Analytical Tool Type

5. Global Customer Experience Management Market by Deployment Type

6. Global Customer Experience Management Market by Vertical

7. Global Customer Experience Management Market by Region

8. Competitive Study

9. Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/qkqh7m/global_customer?w=4

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