North American Cloud-Based Contact Center Market Outlook to 2023: In-Built Security Systems are Gaining Prominence and are Expected to Rapid Adoption Across All Verticals - ResearchAndMarkets.com

The "North America Cloud-Based Contact Center Market Analysis (2017-2023)" report has been added to ResearchAndMarkets.com's offering.

The North America Cloud-Based Contact Center Market is expected to witness market growth of 8.3% CAGR during the forecast period (2017-2023).

Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users.

Cloud-based contact center systems is expected to be soft targets for security intrusions; therefore, enhanced security and effective corporate vigilance are needed to manage the system effectively. In-built security systems are gaining prominence and are expected to rapid adoption across all verticals.

Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services.

Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud.

Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others.

Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others.

Based on Countries, the Cloud-Based Contact Center market segments the market into US, Mexico, Canada, and Rest of North America.

Key Topics Covered

1. Market Scope & Methodology

2. Market Overview

3. North America Cloud-Based Contact Center Market

4. North America Cloud-Based Contact Center Market by Application

5. North America Cloud-Based Contact Center Market by Organization Size

6. North America Cloud-Based Contact Center Market by Deployment Type

7. North America Cloud-Based Contact Center Market by Vertical

8. North America Cloud-Based Contact Center Market by Country

9. Competitive Study

10. Company Profiles

• 8x8, Inc.
• Five9, Inc.
• Cisco Systems, Inc.
• IBM Corporation
• Oracle Corporation
• NewVoiceMedia
• Connect First
• Aspect Software Parent, Inc.
• NICE Ltd.
• 3Clogic

For more information about this report visit https://www.researchandmarkets.com/research/2g8ntx/north_american?w=4

View source version on businesswire.com: https://www.businesswire.com/news/home/20180717005495/en/