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Oriental Bank Reduces Wait Times 50 Percent and Increases Service with BookingBug


OFG Bancorp's (NYSE:OFG) Oriental has significantly reduced wait times
in its bank branches and increased the speed of customer service over
the last year with the help of BookingBug,
the world's leading Time-as-a-Service™ (TaaS) platform with appointment
scheduling, queuing and event capabilities.

As a result of employing BookingBug, Oriental customers can use the
bank's online site or mobile app to make appointments at the time and
branch of their choice to meet with product and service specialists. The
tool sends reminders and allows for cancelation or rescheduling,
enabling Oriental to anticipate service demands to better allocate
resources. Through May 2018, Oriental customers have used the bank's
deployment of BookingBug to make more than 500 appointments on an
average monthly basis, with initial studies showing wait times have
dropped more than 50 percent.

Oriental's BookingBug deployment is the latest in a series of digital
channel solutions making access to the bank's retail and commercial
products and services quick and easy. The effort, which began in 2013,
has resulted in more customers, new loans, growing deposits and has
differentiated Oriental's value proposition. In less than a decade, the
bank has become the third largest in Puerto Rico, up from ninth.

"Converting manual and paper processing to digital is transforming the
banking industry," said Debbie Sabater, SVP Retail Strategy of Oriental.
"BookingBug has helped us handle high demand for our products and
services while maintaining our classic, value-added personal touch with
customers every step of the way."

Oriental develops technology in-house or turns to best of breed
providers such as BookingBug, an enterprise Time-as-a-Service platform
used by some of the world's largest banks, retailers and government

"Effective use of data is transforming banking," said Glenn Shoosmith,
CEO, BookingBug. "Our platform creates a comprehensive understanding of
workflow across all of Oriental's key channels, providing quantitative
insight into customer behavior. This facilitates highly effective
planning and time management while ensuring Oriental is one step ahead
of digital transformation that is happening at every level of the
banking industry."

shows that allowing customers to schedule in-branch
appointments builds customer relationships within financial services; 59
percent of consumers in the U.S. and 61 percent of consumers in the U.K.
are interested in setting up an appointment at a bank before they visit.

About OFG Bancorp

Now in its 54th year in business, OFG Bancorp is a
diversified financial holding company that operates under U.S. and
Puerto Rico banking laws and regulations. Its three principal
subsidiaries, Oriental Bank, Oriental Financial Services and Oriental
Insurance, provide a wide range of retail and commercial banking,
lending and wealth management products, services and technology,
primarily in Puerto Rico. Investor information can be found at

About BookingBug

BookingBug is an enterprise Time-as-a-Service™ (TaaS) platform with
appointment scheduling, queuing and event management capabilities used
by some of the world's largest banks, retailers and government agencies.
It is the first company to offer a single, versatile platform that
supports a range of time-driven customer and workforce needs to drive
attraction, engagement and retention that results in profitable customer

Brands use BookingBug to create secure, data-driven and integrated
experiences for the entire customer lifecycle. From online to in-store,
BookingBug bridges the gaps in the customer experience by helping
organizations simplify scheduling, while maximizing staff and resource
utilization. BookingBug is used by brands like U.S. Bank, John Lewis,
Yorkshire Building Society, Oriental Bank, LEGO and the UK Government to
manage tens of millions of customer engagements annually. It is partners
with companies including Salesforce, Oracle and Microsoft. Deloitte and The
Financial Times
recently recognized BookingBug for its rapid growth
and scale, naming it one of the fastest growing companies in the world.
BookingBug offers insights on how banks can compete now and in the
future in its Modern Retail Banking Report. Download the full report here.

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