Market Overview

Business 4.0 powers a strong finish to FY18 for Tata Consultancy Services


Business 4.0 powers a strong finish to FY18 for Tata Consultancy Services

Q4 Incremental Revenue of $185 Mn; Highest ever in a fourth quarter

- FY18 Q4 Revenue at $4.97 billion, up 3.9% Q-on-Q and 11.7% Y-on-Y

- FY18 Annual revenue at $19.09 billion; up 8.6%

- Industry-defining transformational deals drive growth momentum

- Board of Directors recommend 1:1 bonus share issue

- Digital revenue crosses $4 billion, grows 35% Y-o-Y

- Attrition continues to trend down; at 11%, lowest in the industry

- TCS Brand Value crosses $10Bn; fastest growing brand in the industry globally

PR Newswire

MUMBAI, India, April 19, 2018 /PRNewswire/ -- Tata Consultancy Services (BSE: 532540, NSE: TCS), the leading IT services, consulting and business solutions firm reported its consolidated financial results according to IFRS and Ind AS, for the quarter and the financial year ended as of March 31, 2018.

Tata Consultancy Services.(PRNewsFoto/Tata Consultancy Services) (PRNewsfoto/Tata Consultancy Services)


FY 2018 Highlights

Q4 FY 2018 Highlights

Incremental revenue of $1.51 billion, highest in the last three years

23.8% of revenue from digital; up 42.8% Y-o-Y

Operating Income at  $4.73 billion

Operating Income at $1.26 billion

Operating Margin at 24.8%

Operating Margin at 25.4%

Healthy Client Revenue Metrics:

Highest ever cash conversion: Operating Cash Flow 121.7% of Net Profit

Clients in $100M+ band increased by 3

EPS at $ 0.56, up 11.1% Y-o-Y

Clients in $50M+ band increased by 13

Total Dividend for FY18 at Rs 50 per share

Clients in $20M+ band increased by 17

including Rs 29 per share Final Dividend

Clients in $10M+ band increased by 40


Employee headcount: 394,998

Attrition rate: 11% in IT services

Over $4.1 billion of cash returned to shareholders in dividends and buyback

EPS at $2.08, up 4.7% Y-o-Y

Commenting on the Q4 performance, Rajesh Gopinathan, CEO and MD, said: "Strong demand in digital across all industry verticals and large transformational deal wins have made this one of our best fourth quarters in recent years. The strong exit allows us to start the new fiscal on a confident note."

Mr Gopinathan added: "As customers move forward in their Business 4.0 journeys, TCS is helping them leverage digital technologies to drive their growth and transformation agendas. The multiple mega-deals that we won this year are evidence that TCS is their preferred partner in such strategically important initiatives. By pioneering methodologies like the Machine First Delivery Model (MFDM™) and Location Independent Agile, we are upholding the spirit of innovation and leading change that has been a hallmark of TCS' fifty year history."

N. Ganapathy Subramaniam, Chief Operating Officer & Executive Director, said: "We are executing on our Business 4.0 strategy and that is paying off very well. Our participation in our customers' digital spending is expanding ahead of the industry. Six of our industry verticals grew above the company average in FY 18, four of them growing double digits. Strong deal wins and a good pipeline positions us very well in the new fiscal."

V. Ramakrishnan, Chief Financial Officer, said: "Disciplined execution delivered an all-time high cash conversion in Q4. We stayed geared for higher growth, and continued to invest in our people and in the business. With revenue growth improving, and our digital business scaling up, we expect our margins to remain in a stable range."

Q4 Segment Highlights1

Industries:  All industry verticals – with the exception of BFSI – grew above company average, with three verticals growing in double digits Y-o-Y. Growth was led by the Energy & Utilities vertical (+33.7%), Travel & Hospitality (+25.4%) and Life Sciences & Healthcare (+12.6%).

Markets:  On a Y-o-Y basis, Continental Europe (+19.1%), UK (+10.7%) and Asia Pacific (+8.6%) led the growth. North America grew 4.9% Y-o-Y.

Services: Greater adoption of digital technologies by customers resulted in several large, multi-practice integrated deal wins. Digital engagements contributed 23.8% of revenue in Q4, a growth of 42.8% Y-o-Y.

  • Consulting & Services Integration: Saw strong growth, winning large multi-practice deals of strategic significance for customers, as it continues to secure our position as a trusted advisor to our clients.
  • Digital Transformation Services: All the underlying service practices saw good demand in Q4, particularly in cloud migration, application modernization and enterprise application services. TCS' Machine First Delivery Model (MFDM™) saw strong adoption in IT Ops and Process Automation powered by ignio™ and third party solutions, with over 20 wins. Industry-specific advanced analytics offerings, backed by our assets and contextual knowledge, continued to deliver high impact business outcomes for our customers. Cyber Security Services saw strong double digit growth led by Identity & Access Management, IoT Security, and Managed Security Services. Customer priorities of user experience and product and service innovation powered strong growth in Interactive Services.
  • Cognitive Business Operations: This quarter saw high interest for our integrated offerings leveraging cognitive technologies, based on an 'Insights-as-a-Service' model.

Key Highlights

Consulting & Services Integration

  • Selected by a global biopharmaceutical company to use artificial intelligence to scan through unstructured information to provide an improved understanding of stakeholder sentiment and fully automate their tolling process to eliminate discrepancies between physical material flow and financial flow of funds.
  • Chosen by an American confectionery and food products major for a consulting engagement to rationalize their application portfolio and streamline processes impacting Business Resilience and Disaster Recovery.
  • Engaged by a European telecom company to lead their Digital Transformation program re-imagining the customer engagement model and to provide advanced analytics and seamless unified user experience across web and mobile applications.

Analytics, Intelligent Automation

  • Selected by a global Financial Services organization, to perform data discovery and formulate a global data strategy to overhaul the existing data landscape enabling it to cater to the increasing risk and regulatory needs.
  • Selected by a Canadian life insurance firm to provide the strategy blueprint and roadmap for Intelligent Automation.

Cloud Services & Cyber Security

  • Engaged with Mesosphere, a leading US software firm, as a Co-Development partner to drive efficiency and accelerate innovation for end customers managing modern data-intensive enterprise applications.
  • Engaged by a leading global pharma company to divest the vegetable seeds business as a part of the strategic divestiture factory capability with a hybrid cloud solution stack.
  • Engaged by a workforce solutions and services firm for GDPR compliance consulting engagement to outline, blueprint and implement consistent GDPR policies and principles across all its Group operations.
  • Signed an extended multi-year partnership with Sainsbury's, a leading UK grocery retailer, to enable their strategy of differentiation and efficiency through digital transformation, focusing on excellence in systems support, agile first solution delivery and innovation.

Internet of Things

  • Chosen by leading Japanese automobile major to design an IoT-based supply chain solution to provide more visibility for its component movements across global suppliers.
  • Engaged by a North American agricultural products & services company to enhance security and safety of its plant operations by providing an IoT based remote monitoring solution.

TCS Interactive

  • Selected by a Finnish Insurance firm as a strategic partner to envision, strategize and provide digital customer experience based solutions using Interactive technologies.
  • Selected by a large retail bookseller company to enhance the in-store employee experience using interactive technologies.

Cognitive Business Operations

  • Chosen by Bonnier AB, a leading Swedish multichannel media conglomerate, to digitally transform their pan-Nordics infrastructure landscape through extensive adoption of cloud, re-designing the operating model guided by TCS' machine-first delivery model MFDM™ and instituting cognitive intelligence based automation powered by ignio™.
  • Signed a multi-year deal with a global pharmaceutical company to manage their core functions across Research, Development and Commercial areas by leveraging TCS services in Digital, Analytics & Insights, and Cognitive Business Operations.

Research and Innovation:

  • TCS CodeVita, one of the largest programming contests in the world for college students, continued to grow, and the latest edition had more than 100,000 participants from 63 countries, battling for the Top 3 individual prizes. The winners came from India, the US and the Czech Republic
  • TCS' entry – a software component of the embedded code analyzer that improves precision by reducing the number of false warnings without compromising on performance - won the silver medal at the Seventh International Competition on Software Verification (SV-COMP) held at TACAS 2018 in Thessaloniki, Greece

As of March 31, 2018, the company has applied for 3916 patents, including 299 applied during the quarter. Till date the company has been granted 654 patents.

Human Resources:

Total employee strength at the end of Q4 stood at 394,998 on a consolidated basis.

TCS has focused on internal talent development at scale, making large investments in a digital learning platform that empowers employees to acquire new skills and stay relevant at a time of immense technology change. At an overall level, the focus on training resulted in over 5.6 million learning days in FY 18, over 247,000 employees getting trained on digital technologies, and 208,000 employees trained on Agile methodologies.

These investments in training, in collaborative workplaces and progressive HR policies have resulted in best in class employee retention rates. The IT Services attrition rate (LTM) fell by 0.1% in Q4 to 11%, while the total attrition rate (including BPS) fell to 11.8%.

The percentage of women in TCS rose further to 35.3% in Q4. The total number of nationalities represented in the workforce stood at 131.

"Our core values, progressive policies, people-centric culture and continued investment in competency development empowers individuals and helps them realize their potential. This is at the heart of the can-do attitude and entrepreneurial agility that has distinguished TCS throughout the last fifty years, and which continues to give us an edge in the industry," said Ajoy Mukherjee, Executive Vice President and Global Head, Human Resources.

Awards and Recognition:

Business Leadership:


Named among the Top 3 brands in the IT Services sector globally by Brand Finance. Additionally, TCS' brand value crossed the $10 Bn mark in 2017, and was the fastest growing brand by value, up 14.4% year on year, in contrast to the largely stagnant valuation of the sector as a whole.

Won Cisco's Global IT Service Provider Award for Cloud Excellence

Recognized as Global Top Employer for the third consecutive year by the Top Employer Institute. In addition, TCS was named the Top employer in 27 countries, across North America, Europe, Asia Pacific, Latin America and the Middle East.

Won the 2018 IBM Beacon Award and Asia Pacific Excellence Award

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