Market Overview

HBC Provides Update on Previously-Announced Data Security Issue at Saks Fifth Avenue, Saks OFF 5TH and Lord & Taylor Locations in North America


HBC (TSX:HBC) today provided an update on its investigation into the
previously-disclosed data security issue involving customer payment card
data at Saks Fifth Avenue, Saks OFF 5TH and Lord & Taylor locations in
North America.

HBC contained the issue on March 31, 2018 and believes it no longer
poses a risk to customers shopping at its stores. The company wants to
reassure affected customers that they will not be liable for fraudulent
charges that may result from this matter.

HBC CEO Helena Foulkes said, "Our customers are our top priority and we
take the protection of their information very seriously. We deeply
regret any concern this issue may have caused. Throughout this process,
we have made it our goal to work quickly to provide support and
information to our customers and we will continue to serve them with
that same dedication."

As soon as HBC became aware of a potential issue, the company quickly
engaged leading data security experts to conduct an investigation. HBC
also has been working with law enforcement authorities to address this
criminal activity and has been coordinating with the payment card
companies. Based on the investigation to date, the company has
determined the following:

  • Around July 1, 2017, malware began running on certain point of sale
    systems at potentially all Saks Fifth Avenue, Saks OFF 5TH and Lord &
    Taylor locations in North America.
  • Not all customers who shopped at the potentially impacted stores
    during the relevant time period are affected by this issue.
  • There is no indication that this issue affects the company's
    e-commerce or other digital platforms, or Hudson's Bay, Home
    Outfitters, or HBC Europe.
  • The malware was designed to collect customers' payment card
    information, including cardholder name, payment card number and
    expiration date. The company has no evidence that contact information,
    Social Security or Social Insurance numbers, driver's license numbers,
    or PINs associated with the cards were affected by this issue.
  • The investigation has found that this issue did not affect Saks Fifth
    Avenue credit cards, which are the 9-digit to 14-digit cards that can
    be used by customers only when shopping at Saks Fifth Avenue or Saks
    OFF 5TH.

HBC has arranged to provide potentially impacted customers with identity
protection services, including credit and web monitoring, at no cost to
them. Those customers can register for identity protection services at
HBC encourages customers to review their account statements and contact
their card issuer immediately if they identify an unauthorized charge on
their card.

HBC has put in place a dedicated call center for customers to obtain
more information about this matter. Customers with questions may call
1-855-270-9187, Monday through Saturday, 8:00 am to 8:00 pm CT. Updated
information regarding this issue has been posted at,,

HBC directs investors to its public filings available at
and at
for additional information and risk factors.

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