Market Overview

DXC Technology Unveils DXC Bionix™ to Provide Automated IT Services at Scale


Advanced Intelligent Automation Promises to Reinvent IT Services
Delivery Globally and Accelerate Client Digital Transformations

New Industrialized Operating Model Leverages Analytics and AI, Lean
Process Design and Leading Automation Capabilities to Create a
Comprehensive, High Performance Approach to IT Services Delivery

Technology (NYSE:DXC), the world's leading independent, end-to-end IT
services company, today unveiled DXC
, a new digital-generation services delivery model that
promises to provide a comprehensive approach to intelligent automation
at the scale required by the world's top companies.

DXC Bionix leverages analytics and AI, lean processes and leading
automation capabilities to produce greater insight, speed and efficiency
across the company's global delivery ecosystem. DXC is leveraging DXC
Bionix to respond to client demand for greater IT performance and the
need to digitally transform traditional IT environments and processes.

For DXC's global delivery operations, the performance gains from DXC
Bionix have been impressive:

  • 50 percent to 80 percent reduction in time spent on operations;
  • 25 percent reduction in testing costs; 50 percent defect reduction; 60
    percent reduction in testing time;
  • reduction in average applications deployment time from 180 minutes to
    15 minutes;
  • a 65 percent reduction in business process transaction time with
    assisted Robotic Process Automation (RPA);
  • 71 percent of incidents auto-resolved or auto-diagnosed without human
    intervention; and
  • an 82 percent elimination of issues through rules-based filtering and
    alert correlation.

"Technology innovation and intelligent automation are rapidly changing
the IT services business, and clients want to maximize performance and
business outcomes from technology investments," said Stephen Hilton,
executive vice president, Global Delivery, DXC Technology. "By bringing
smart industrial engineering into our delivery processes, we can work in
a highly dynamic, repeatable and scalable way to deliver exceptional and
transformative solutions to our clients."

DXC Bionix uses real-time data collection and analysis to continuously
measure and elevate performance. This helps the company, and ultimately
its clients, make more informed decisions, eliminate waste, and produce
more predictable results.

"We are also empowering our workforce by investing in our people,
driving a cultural shift and elevating skillsets to ensure that DXC has
the right digital-generation talent to optimally meet current and future
clients' needs," Hilton noted. "For DXC, our partners and clients, DXC
Bionix enables us to work smarter, faster and more efficiently—achieving
new thresholds of quality and performance."

Combining Analytics and AI, Lean Processes, and Intelligent Automation

DXC Bionix provides a complete, high-definition view of the IT services
delivery operating environment to yield deeper learning and more useful
information. The result is fewer business disruptions, reduced human
error and operational risks and lower costs. And because it enables
Straight Through Processing, DXC Bionix becomes a smart, fast,
performance-driven and secure delivery engine that increases performance
and agility across the enterprise.

There are three core elements of DXC Bionix:

  • Analytics and AI to gain new, real-time insights into the
    business and operations including data mining, machine
    learning and predictive intelligence to identify and proactively
    address opportunities for reducing costs and delivering innovation;
  • Lean processes to eliminate inefficiencies and
    continually improve solutions delivery, and optimize work flows and
    team performance for better quality, consistency and outcomes; and
  • Leading Automation capabilities, leveraging best-of-breed
    technologies from the DXC partner
    network combined with DXC innovation, to automate tasks,
    processes and workflows and to improve response time, accuracy and

"The next decade will see the mass adoption of artificial intelligence,
machine learning and robotics within IT services which will reduce the
unit cost of implementation," Hilton added. "However, it will bring

"The competitive advantage of innovation will only be realized by
companies that can simplify and manage this dynamic end-to-end at
massive scale and as-a-service. DXC Bionix and its underlying platforms
are how DXC will be at the forefront of this change, providing a
competitive advantage for the company, our clients and partners."

"A 70 percent reduction in backend incidents through predictive
analytics is, from my stand point, amazing," said Damian Bunyan, CIO, Uniper.
"This is backed up by a near 20 percent automation of the remaining
workload. This feeds directly into your business case (which is
important) and provides welcome stability to my business units. I dream
of such predictive maintenance in my generation fleet!"

Platform DXC and Agile Process Automation

Underpinning DXC Bionix is Platform DXC, the company's
digital-generation delivery platform that provides an important
foundation for future services
delivery — including applications, business process services, cloud,
data analytics, security, and workplace and mobility solutions. Platform
DXC allows DXC to quickly build and deliver partner-engineered,
at-scale, repeatable offerings and solutions that help drive client digital

DXC's recently announced Agile
Process Automation
(APA) is a new digital platform and a DXC Bionix
enabled solution that combines cloud and robotic process automation
(RPA) with embedded artificial intelligence (AI) to enhance a company's
business processes.

"Most end-user organizations don't have a line item in their budgets for
digital transformation, so DXC Bionix is welcome news because it will
help DXC identify where cash can be freed up from existing IT operations
and reapplied to fund its clients' digital transformations," said Gard
Little, vice president, Global Services Markets and Trends, IDC.

For more information on DXC Bionix, and to view a video featuring Steve
Hilton, visit

About DXC Technology

DXC Technology (NYSE:DXC) is the world's leading independent,
end-to-end IT services company, helping clients harness the power of
innovation to thrive on change. Created by the merger of CSC and the
Enterprise Services business of Hewlett Packard Enterprise, DXC
Technology serves nearly 6,000 private and public sector clients across
70 countries. The company's technology independence, global talent and
extensive partner network combine to deliver powerful next-generation IT
services and solutions. DXC Technology is recognized among the best
corporate citizens globally. For more information, visit

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