Market Overview

NV Energy Partners with Bidgely to Enhance Customer Engagement Experience

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Investor Owned Utility Leverages Artificial Intelligence to
Personalize Energy Efficiency Recommendations and Target Offerings

NV Energy tapped the leader in energy disaggregation, Bidgely,
to help their customers save money on energy use and boost survey
engagement. Utilizing the latest technology while offering premium
energy efficiency tools, NV Energy focuses on enhancing the customer
engagement experience. The company is leveraging artificial intelligence
and machine learning to bring personalized energy-saving recommendations
and reinvent its home assessment offering for its customers.

"Home assessments are a key avenue for utility consumer engagement.
Using disaggregation, we know what appliances are in the home, and their
relative cost and efficiency, which really changes the nature of the
survey and the experience for the customer," said Abhay Gupta, founder
and CEO of Bidgely. "With itemization, similar home comparisons, and
personalized tips, customers are already much more invested in the
solution before even encountering the survey. The data collected also
powers a field auditor version of the assessment, guiding the auditor
through the info they need and enabling them to add custom tips."

Bidgely services and products utilized by NV Energy include:

  • Appliance Disaggregation for personalized recommendations and
    alerts
  • Home Assessment Survey that leverages energy disaggregation to
    pre-fill survey questions resulting in 80 percent completion rates.
  • Field Auditor Tool to collect in-home audit data that
    automatically syncs to relevant utility databases at headquarters
  • Customer Care Co-Browsing to allow call center service agents
    to view the same energy data that customers see to support a positive
    resolution to calls
  • Program Participation Targeting to identify customers for
    specific programs such as offering an in-home audit

About Bidgely

Bidgely is transforming the way utility customers use energy. By
combining the power of SaaS-based analytics with omni-channel
interactions, Bidgely provides personalized and actionable insights that
help customers save energy and enable utilities to build enduring
customer relationships. The company works with utilities serving
residential customers worldwide. For more information, please visit www.bidgely.com
or the Bidgely blog at bidgely.com/blog.

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