Market Overview

NICE Announces Webinar Series, 'Customer Experience Done Right'


Industry thought leaders share views on the uberization of
scheduling, customer engagement, gamification, customer service, and
digital transformation

NICE (NASDAQ:NICE) is welcoming 2018 with a new webinar series
called "Customer Experience Done Right", bringing cutting-edge content
to CX professionals worldwide. Top industry experts will share their
perspectives on the current state and future development of customer
experience strategies and technologies.

"Customer Experience Done Right" is a carefully curated webinar series
covering the latest news, trends and predictions regarding many
important aspects of creating winning customer experiences. The sessions
will address the processes (especially automation), interactions
(looking at quality and analytics), and workforce (including
optimization of scheduling, gamification, and more), as well as the
increasingly sophisticated digitalization underway across modern
industries. For more information and to register for the webinars, click

Among the webinars are seven which will be presented by industry leaders
from highly regarded firms such as Forrester, DMG Consulting LLC, and
Saddletree Research. These and other highlights of the NICE webinar
series include:

  • January 18, 2018: "The Uberization of Scheduling" will be delivered by
    Donna Fluss, President of DMG Consulting LLC, on flexibility as a
    force for agent empowerment and as a critical aspect of workforce
  • February 1, 2018: "Quality Management Powered by Omnichannel
    Analytics: Better Together" with Forrester's Brandon Purcell, Senior
    Analyst serving customer insights professionals.
  • February 22, 2018: Joana van den Brink-Quintanilha, Author and
    Principal Analyst for several Forrester Waves, will discuss customer
    engagement analytics as a key to effective customer service.
  • February 27, 2018: "Call Recording on the Record - A Report on
    Regulation in the Contact Center" will be delivered by Richard Bucci,
    Industry Analyst with the Pelorus Group.
  • March 1, 2018: Paul Stockford, Chief Analyst at Saddletree Research,
    will address the effectiveness of gamification in workforce
  • March 22, 2018: "The Future of Customer Service" will be delivered by
    Mary Wardley, Vice President of Loyalty and Customer Care of IDC

"We designed the ‘Customer Experience Done Right' series to sharpen the
expertise of any attendee, providing new insights into their own
processes, working assumptions and customers," said Eran Liron,
Executive Vice President, Marketing & Corporate Development at NICE. "As
a result, this webinar series will help catalyze action and give
organizations an advantage in delivering the experiences customers
demand – which is the lynchpin of reinventing customer service."

About NICE

NICE (NASDAQ:NICE) is the worldwide leading provider of both cloud and
on-premises enterprise software solutions that empower organizations to
make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see:

Forward-Looking Statements

This press release contains forward-looking statements as that term
is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements and are based on the current beliefs,
expectations and assumptions of the management of NICE Ltd. (the
Company). In some cases, such forward-looking statements can be
identified by terms such as believe, expect, may, will, intend, project,
plan, estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those
described herein, including but not limited to the impact of the global
economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

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