Market Overview

ALE and SHEnetics Align to Offer Unified Voice Driven eConcierge Solutions for the Hospitality Industry


Partnership combines the power of ALE's Rainbow™ solution and the conversational voice driven AI technology to enable a whole new suite of personalized in-room hotel guest experiences.

SUNNYVALE, Calif. (PRWEB) December 07, 2017

SHEnetics (, an innovator in conversational voice driven artificial intelligence solutions, and ALE, a global provider of customized technology experiences that work to make everything connect, have entered into a partnership to offer voice driven eConcierge solutions to ALE's hospitality customers. The partnership combines the power of ALE's Rainbow™ solution and the conversational voice driven AI technology to enable a whole new suite of personalized in-room hotel guest experiences.

"This is a tremendous opportunity to showcase our powerful voice and artificial intelligence platform to deliver the best possible guest experience." said Dean Weber, Chief Executive Officer of "Imagine walking into your hotel room and having your very own personal concierge that not only controls your music, TV, movies, lighting and thermostat but also assists you in ordering hotel services, all with your voice." is truly your personal concierge. The SHEnetics AI platform learns and makes recommendations of hotel services, including spa, restaurant reservations, local events and room service based on user preferences including previous requested services. "For hotels, our platform offers complete privacy, security and branding while ensuring that each guest experience is personalized and private. This is the future of the hotel guest experience and we're very glad to be working with the Alcatel-Lucent Enterprise team to bring this to the hospitality market." said Weber.

"We are excited to be working with SHEnetics to deliver a next generation in-room connected eConcierge experience." said Thierry Bonnin, Worldwide Senior Vice President Verticals & Strategic Alliances at Alcatel-Lucent Enterprise. " allows us to deliver our hotel customers a powerful voice enabled eConcierge service that can scale across multiple properties while ensuring guest privacy and security. is also a comprehensive solution to offer complete control of a hotel-branded user experience. We see this as a critical competitive advantage in the market."
The partnership will see the combined SHEnetics and Alcatel-Lucent Rainbow™ solution available on a global basis with initial installation at ALE locations in Paris, Dubai and Miami.

About SHEnetics (
SHEnetics is a leader in conversational interfaces for hospitality, automotive, avionics and consumer technologies. is an artificial intelligence open platform that enables companies to add intelligent conversational interfaces to their products and services, providing full control over the user experience, product performance and data analytics. SHEnetics enables you to own your interface, own your customers and own your data. Learn more about SHEnetics at

About ALE
We are ALE. Our mission is to make everything connect to create the customized technology experiences customers need. From your office, the cloud or in combination, we deliver networking and communications that work for your people, processes and customers.

A heritage of innovation and dedication to customer success has made ALE an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. With global reach and local focus, more than 2200 employees and 2900+ partners serve over 50 countries marketed under the Alcatel-Lucent Enterprise brand.

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