Market Overview

Convergys Reports Third Quarter Results

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Convergys
Corporation
(NYSE:CVG), a global leader in customer experience
outsourcing, today announced its financial results for the third quarter
of 2017.

Third Quarter Summary

  • Revenue of $688 million, down 7 percent as reported and on a constant
    currency basis compared with prior year, including a 2 percent
    contribution from the buw acquisition;
  • GAAP operating income of $48 million; adjusted operating income of $57
    million;
  • GAAP net income of $35 million; adjusted net income of $42 million;
  • Adjusted EBITDA of $83 million;
  • GAAP EPS of $0.35; adjusted EPS of $0.42;
  • Operating cash flow of $64 million; adjusted free cash flow of $48
    million;
  • $31 million capital returned to shareholders via share repurchase and
    dividend;
  • Confirming 2017 outlook with revenue and EPS at lower end of guidance
    ranges based on continued softness in communications sector.

"We delivered stable sequential revenue and adjusted operating income of
$688 million and $57 million, respectively, compared with $687 million
and $58 million in the second quarter. We also experienced several
important new business wins in the third quarter," said Andrea Ayers,
President and CEO. "Year-over-year results came in as expected due to
significant volume fluctuations with our largest communications clients.
In a volatile environment, we are focusing on managing costs while
investing in digital and voice solutions to further penetrate
higher-growth industries and provide more value to our clients and
shareholders."

Ayers continued, "Based on our commitment to strong cash generation and
capital return, we paid a 10 cent per share dividend and repurchased $22
million of our stock."

Third Quarter Results

Revenue – Revenue was $688 million, a decrease of 7 percent as
reported and on a constant currency basis, compared with $741 million in
the same period last year. Third-quarter revenue includes $13 million, a
2 percent inorganic contribution for the month of July from the buw
acquisition which closed in August 2016.

Operating Income – GAAP operating income was $48 million, a 5
percent decrease compared with $51 million in the same period last year.
Excluding certain acquisition-related impacts discussed below, adjusted
operating income was $57 million, compared with $62 million in the same
period last year.

GAAP operating margin was 7.0 percent, up 20 basis points compared with
6.8 percent in the same period last year. Adjusted operating margin was
8.3 percent, down 10 basis points compared with 8.4 percent in the same
period last year.

Adjusted EBITDA – Adjusted EBITDA was $83 million, compared with
$90 million in the same period last year. Adjusted EBITDA excludes
certain acquisition-related and other impacts discussed below.

Adjusted EBITDA margin was 12.0 percent, down 10 basis points compared
with 12.1 percent in the same period last year.

Net Income – GAAP net income was $35 million, or $0.35 per
diluted share, compared with income from continuing operations of $38
million, or $0.36 per diluted share, in the same period last year.
Excluding certain acquisition-related and other impacts discussed below,
adjusted net income was $42 million, or $0.42 per diluted share,
compared with income from continuing operations of $48 million, or $0.46
per diluted share, in the same period last year.

Share Repurchase – Convergys repurchased 0.9 million shares in
the third quarter at a cost of $22 million. At September 30, 2017, the
remaining authorization to purchase outstanding shares was $77 million.

Quarterly Dividend – Convergys paid a $0.10 per share quarterly
dividend in October to holders of record at the close of business on
September 22, 2017. The Company scheduled the next dividend payment of
$0.10 per share on January 5, 2018, to shareholders of record at the
close of business on December 22, 2017.

Cash Flow – Operating cash flow was $64 million, compared with
$81 million in the same period last year. Adjusted free cash flow was
$48 million, compared with $54 million in the same period last year.

Net Debt – At September 30, 2017, cash and short-term investments
were $181 million, debt maturing in one year was $1 million, and
long-term debt was $279 million. Net debt totaled $99 million at
September 30, 2017, compared with $115 million at June 30, 2017, and
$159 million at the end of the third quarter last year.

Acquisition-related and Other Impacts – GAAP third-quarter 2017
results include acquisition-related impacts consisting of $7 million
amortization expense for acquired intangible assets, $1 million
depreciation expense related to the fair value write-up of acquired
property and equipment, $1 million integration expenses, and a $2
million non-cash pension settlement charge classified in other expense.
Prior year third-quarter 2016 GAAP results included $7 million
amortization expense for acquired intangible assets, and $2 million
depreciation expense related to the fair value write-up of acquired
property and equipment, $2 million expense related to the buw
transaction, $1 million integration costs, and $1 million of tax expense
related to cash repatriation activities.

Reconciliation tables of GAAP to non-GAAP results are attached.

2017 Business Outlook

Convergys is confirming full-year expectations with revenue and EPS at
the lower end of previously provided guidance ranges as follows:

  • Constant currency revenue change to approximate negative 4 percent;
  • Adjusted EBITDA margin to approximate 12.6 percent;
  • Adjusted effective tax rate to approximate 20 percent;
  • Diluted shares outstanding to approximate 100 million reflecting
    shares repurchased through the third quarter;
  • Adjusted EPS growth to approximate 1 percent;
  • Adjusted free cash flow to approximate adjusted net income.

The Company also now expects slight improvement in fourth-quarter
results compared with third-quarter results.

This guidance does not include severance charges in the first quarter
related to discrete actions to streamline the business,
acquisition-related impacts such as integration costs, transaction
costs, intangible amortization and depreciation related to the fair
value write-up of acquired property and equipment, as well as impacts
from future currency movements, non-cash pension settlement charges, or
any future share repurchase activities. Adjusted effective tax rate
reflects the Company's expectations for the effective tax rate,
excluding the tax impact of items discussed above, tax expense
associated with cash repatriation and significant discrete tax
adjustments.

The Company believes quantitative reconciliations of the outlook to GAAP
measures cannot be provided without unreasonable efforts due to the
forward-looking nature of the acquisition-related adjustments and future
currency movements, and their inherent variability; therefore, the
Company does not present guidance on a GAAP basis. For the same reason,
Convergys is unable to address the probable significance of the
unavailable information, which may have a material impact on the
Company's GAAP results.

Forward-Looking Statements Disclosure and "Safe Harbor" Note

This news release contains statements, estimates, or projections that
constitute "forward-looking statements" as defined under U.S. federal
securities laws. Forward looking statements may be identified by words
such as "will," "expect," "estimate," "think," "forecast," "guidance,"
"outlook," "plan," "lead," "project" or other comparable terminology.
Forward-looking statements are subject to certain risks and
uncertainties that could cause actual results to differ materially from
our historical experience and our present expectations or projections.
These risks include, but are not limited to: (i) the loss of a
significant client or significant business from a client; (ii) the
future financial performance or outsourcing trends of our largest
clients and the major industries that we serve, including continued
volatility in volumes with our largest communications clients; (iii)
contractual provisions that may limit our profitability or enable our
clients to reduce or terminate services; (iv) our failure to
successfully acquire and integrate businesses; (v) our inability to
protect proprietary or personally identifiable data against unauthorized
access or unintended release; (vi) the effects of complying with
jurisdiction-specific data privacy requirements, including increased
expenses, operational and contractual changes, and diversion of
resources; (vii) our inability to maintain and upgrade our technology
and network equipment in a timely and cost effective manner; (viii)
business and political risks related to our global operations, including
ongoing political developments in the Philippines, uncertainty regarding
the impact of Britain's vote to leave the European Union (Brexit) or
other similar actions by European Union member states, and economic
weakness and operational disruption as a result of natural events,
political unrest, war, terrorist attacks or other civil disruption; (ix)
the effects of foreign currency exchange rate fluctuations; (x) the
failure to meet expectations regarding our future tax liabilities,
changes in tax laws or regulations that increase our future tax
liabilities or the unfavorable resolution of tax contingencies; (xi)
adverse effects of regulatory requirements or changes thereto,
investigative and legal actions, and other commitments and
contingencies; (xii) costs associated with conversions of our
convertible debentures that may occur from time to time; and (xiii)
those factors contained in our periodic reports filed with the SEC,
including in the "Risk Factors" section of our most recent Annual Report
on Form 10-K. The forward-looking information in this document is given
as of the date of the particular statement and we assume no duty to
update this information. Our filings and other important information are
also available on the investor relations page of our web site at www.convergys.com.

Non-GAAP Financial Measures

This news release contains non-GAAP financial measures as defined by the
Securities and Exchange Commission Regulation G; pursuant to the
requirements of this regulation, reconciliations of these non-GAAP
measures to their comparable GAAP measures are included in the attached
financial tables. To assess the underlying operational performance of
the continuing operations of the business for the quarter and to have a
basis to compare underlying operating results to prior and future
periods, management uses operating income, net income, and diluted
earnings per share metrics excluding certain non-operational or
restructuring-related activities.

These items are relevant in evaluating the overall performance of the
business. Limitations associated with the use of these non-GAAP measures
include that these measures do not include all of the amounts associated
with our results as determined in accordance with GAAP. Management
compensates for these limitations by using the non-GAAP measures,
operating income, net income , and diluted earnings per share, in each
case excluding the items above, and constant currency revenue growth, as
well as the GAAP measures, operating income, net income, diluted
earnings per share and revenue growth, in its evaluation of performance.

The Company presents the non-GAAP financial measure constant currency
revenue growth because management uses this measure to assess underlying
revenue trends by providing revenue growth between periods on a
consistent basis. Constant currency revenue growth is determined by
using the comparable prior year period's currency exchange rates to
translate current period revenue from local currencies. The Company
presents the non-GAAP financial measures EBITDA and adjusted EBITDA
because management uses these measures to monitor and evaluate the
performance of the business and believes the presentation of these
measures will enhance investors' ability to analyze trends in the
business and evaluate the Company's underlying performance relative to
other companies in the industry.

Management uses the non-GAAP metrics free cash flow and adjusted free
cash flow to assess the financial performance of the Company. Convergys'
management believes that free cash flow and adjusted free cash flow are
useful to investors because they present the operating cash flow of the
Company, excluding the capital that is spent to continue and improve
business operations, such as investment in the Company's existing
business. Further, free cash flow and adjusted free cash flow provide an
indication of the ongoing cash that is available for debt repayment,
returning capital to shareholders and other opportunities. Management
also believes the presentation of these measures enhances investors'
ability to analyze trends in the business and evaluate the Company's
underlying performance relative to other companies in the industry.
Limitations associated with the use of free cash flow and adjusted free
cash flow include that they do not represent the residual cash flow
available for discretionary expenditures as they do not incorporate
certain cash payments including payments made on capital lease
obligations or cash payments for business acquisitions. Management
compensates for these limitations by utilizing the non-GAAP measures,
free cash flow and adjusted free cash flow, and the GAAP measure, cash
flow from operating activities, in its evaluation of performance.

These non-GAAP measures should be considered supplemental in nature and
should not be considered in isolation or be construed as being more
important than comparable GAAP measures. The non-GAAP financial
information that we provide may be different from that provided by our
competitors or other companies.

Webcast Presentation

Convergys will hold its Third Quarter 2017 Financial Results webcast at
9:00 a.m., Eastern time, Wednesday, November 8. The webcast presentation
will take place live and will then be available for replay at this link –3Q17
Conference Call
. This link will replay the webcast presentation
through December 8. You may also access the webcast via the Convergys
website, www.convergys.com.
Click "Investors," then "Releases, Events & Presentations."

About Convergys

Convergys delivers consistent, quality customer experiences in 58
languages and from more than 150 locations around the globe. We partner
with our clients to improve customer loyalty, reduce costs, and generate
revenue through an extensive portfolio of capabilities, including
customer care, analytics, tech support, collections, home agent, and
end-to-end selling. We are committed to delighting our clients and their
customers, delivering value to our shareholders, and creating
opportunities for our talented, caring employees in 33 countries around
the world.

Visit www.convergys.com
to learn more about us.

Supporting Resources

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(Convergys and the Convergys logo are registered trademarks of Convergys
Corporation).

       
CONVERGYS CORPORATION
Consolidated Statements of Income

(Unaudited)

 
Three Months Ended Nine Months Ended
September 30, % September 30, %
(Amounts in millions except per share amounts) 2017 2016   Change 2017 2016   Change
Revenues:
Communications $323.1 $377.9 (15 )% $972.9 $1,091.6 (11 )%
Technology 141.5 154.3 (8 )% 431.0 472.5
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