Market Overview

Preparing Enterprises for the Next Generation of ITSM: EasyVista's EV Connect 2017 Global Tour Kicks Off in Orlando


EasyVista customers will discuss Next Generation ITSM and preview the
intelligent self-help technologies EasyVista is bringing to market

EV Connect 2017-- EasyVista Inc., a leading provider of service
management for IT organizations, today announced it will preview plans
for the next-generation of IT service management for the enterprise at
its annual customer conference world tour, EV
Connect 2017
, which kicked off yesterday in Orlando, Florida. The
focus of the event will be on EasyVista's commitment to modern user
experiences, advanced self-help capabilities and integration with
artificial intelligence technologies.

"EasyVista is re-defining ITSM as a hub of innovation for enterprises
seeking to deliver new user experiences across their organization," said
Jamal Labed, COO of EasyVista. "At EV Connect 2017 customers will hear
about our new product offerings for intelligent self-help tools that
empower a new generation of knowledge creation and access. Customers
will also share their own success stories about how they are leveraging
the EasyVista ITSM platform to transform themselves into productive
digital enterprises."

"Digital transformation has swept across the enterprise, turning ITSM
into a game changer," said Sylvain Gauthier, CEO of EasyVista. "The
challenge is how organizations can improve adoption and engagement to
derive the most business value from their ITSM solution. We are
committed to delivering intelligent and intuitive ITSM experiences that
power a new way of work for employees, IT professionals, line of
business owners and management. Our acquisition of Knowesia continues
our focus on providing the tools necessary to deliver exceptional
experiences with the addition of knowledge-driven self-help across the

"Clearly there is a push within enterprise IT departments toward
self-help to reduce support costs and increase efficiencies," said
Stephen Mann, Principal Analyst and Content Director at the ITSM-focused
industry analyst firm "With the infusion of artificial
intelligence, self-help could potentially increase customer satisfaction
over the more time-consuming personal touch of phone calls and walk-ins."

Getting Closer to Customers with a Global Tour

The EV Connect Global Tour consists of a series of regional events to
give EasyVista's customers a preview of the company's innovative plans
for 2018 and an opportunity to learn about the latest ITSM market trends.
It will kick off in Orlando (10/10 through 10/12), then moves on to
Paris (10/19), Madrid (10/24), Barcelona (10/26), Milan (11/10), Lisbon
(11/14) and Porto (11/16).

"EasyVista has made major progress in its quest to deliver an elegant,
purposeful user experience for all kinds of end users. They continue to
demonstrate an appreciation for the way people expect to interact with
technology today," said Xavier Bougot, president of FMX, an EasyVista
partner that has deployed EasyVista for nearly 100 North American

About EasyVista

EasyVista simplifies IT Service Management by making it easy to deliver
and easy to use for today's enterprise. EasyVista's service management
platform was created to help companies automate and personalize service
delivery to improve IT efficiency and increase staff productivity.
Today, EasyVista helps 1,200 enterprises around the world radically
improve service user experience, dramatically simplify and accelerate
service creation, and reduce the total cost of IT service delivery.
EasyVista serves companies across a variety of industries, including
financial services, healthcare, higher education, technology, public
sector, retail, manufacturing and more. Headquartered in New York and
Paris, EasyVista is a rapidly growing global company backed by leading
venture capitalists, and traded as ALEZV:EN.

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