Market Overview

Big Data Alone Can't Stop Postcode Lottery On Vets' Bills, Says Aquarium Software


UK pet owners are in some cases paying through the nose for pet treatments and insurance, according to leading technologist, Aquarium Software.

(PRWEB) September 13, 2017

UK pet owners are in some cases paying through the nose for pet treatments and insurance, according to leading technologist, Aquarium Software. Aquarium says that while some of the apparent regional cost differences can be explained by economic factors like higher costs in more affluent areas, others cast doubt over how vets' bills and pet insurance premiums are calculated, leaving consumers scratching their heads at huge regional price discrepancies. found that there are enormous price differences of as much as several hundreds of pounds to treat the same pet condition, in different post codes across the country. ( ).

To treat an animal with diabetes, for example, will set a pet owner back £444 in St Albans, compared to £96 in Leeds. Megan Jerred from Animal Friends noted that "not only are vet fees increasing year by year, but they are generally unregulated", which may account in part to the huge differences between areas around the country. Tesco Bank said its premiums were assessed "on an annual basis and prices can go up or down depending on a range of factors", suggesting that postcodes can have a serious effect on vet bills and therefore insurance premiums. "Big Data will start to bring insurance policy pricing in line with actual risk, which is a good thing for consumers," said Mark Colonnese, Director at Aquarium Software. There does however appear to something fundamentally wrong if the price of pet treatments is four times higher in St Albans than in Leeds; or perhaps there is something else going on that's skewing the data, which is not so obvious to pin down," he concluded.

"The research I have seen on ‘the postcode lottery' creates more questions than answers, says Dr Anita Bhanja B.Vet. Med. GPCert (Derm) MRCVS, founder of . According to Dr Anita, Government intervention on vets' fees and pet insurance premiums, as called for by some commentators, may be premature. "From my experience a better way to analyse these treatment price anomalies in the short-term may to review method of recording pet conditions. At the moment, I suspect the data may be skewed by ‘not comparing apples with apples'. The method of recording the root health condition affecting the pet, plus what information is passed on to the insurer (and how this information is provided), can fluctuate wildly from vet to vet."

Any suggestion that simple economic indicators like regional variations in property prices, for example, are to blame (it's over three times more expensive to buy a house in St Albans than in Leeds), is quashed by the fact that vets' bills in Doncaster average £463, compared to a whopping £919 for the same treatment in Southend-on-Sea. The difference in average property prices between the two towns is a modest 20% or so; something else must be going on with vets' bills, rather than any simple property price indicator.

Aquarium Software's specialist pet insurance solution spanning premiums rating, policy admin, billing and claims has been implemented by a number of insurers around the globe. For further information contact Aquarium Software on +44 (0)161 927 5620 or visit

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