Market Overview

WNS-IHG Partnership Wins the Loyalty360 Silver Award

Share:

WNS (Holdings) Limited (NYSE:WNS), a leading provider of global
Business Process Management (BPM) services, today announced that WNS and
InterContinental Hotels Group (IHG®) jointly won the silver award for
customer loyalty in the ‘Measurement' category at the 2017 Loyalty360
Awards. The award acknowledged WNS' analytics solution which measures
IHG®'s campaign effectiveness for its loyalty program IHG® Rewards Club
- one of the most elaborate measurement-based, data-driven,
multi-channel promotional programs.

"We're honored to receive this esteemed award recognizing WNS' analytics
expertise in delivering differentiated, technology-enabled and
domain-led analytical solutions to our clients," said Keshav R.
Murugesh, Group CEO, WNS.

"We are always proud to talk about our success with WNS in building
campaigns from the ground up on a foundation of complex test-n-learn,
not only to accurately measure their commercial value, but also to learn
which offers are most relevant and influential with each customer," said
Jim Spriggs, Director, Database Marketing & Analytics, InterContinental
Hotels Group.

"When speaking to our brand membership, we hear time and again that
measurement is among the biggest challenges in customer loyalty today,"
said Mark Johnson, CEO of Loyalty360. "WNS-IHG's win in the category
speaks to the sophistication of its measurement processes, as well as
the dedication of the company to creating unique and memorable
experiences for its customers."

IHG® partnered with WNS to develop a promotional engagement program,
called Accelerate, which uses various types of tailored offers to foster
awareness, trial, and utilization of IHG®'s programs, brands, products,
and channels. This program is driven by strong customer analytics and
deep domain knowledge of the hospitality industry.

WNS'
analytics
practice currently has over 2,200 researchers and
analytics experts, delivering for more than 50 global businesses across
industries. WNS provides a broad spectrum of analytics products and
services, including big data, business
intelligence and reporting
, machine learning, research, marketing, social
media
, risk, fraud, claims, and customer relationship management.
The WNS Analytics practice is complemented by a robust R&D center,
focused on innovation and emerging technologies.

About Loyalty360 Awards

The Customer Loyalty Awards recognize brands that have consistently
demonstrated excellence in customer-centric initiatives to enhance
customer experience, loyalty and engagement. At the Loyalty360 Awards
companies vie for top honors in six categories: Loyalty & Rewards
Program, Technology & Trends, Customer Experience & Engagement, Customer
Insights, Creative Campaign and Measurement. This year the winners were
announced as a part of Loyalty Expo 2017, May 2-4 at Caribe Royale in
Orlando, Florida, U.S.A.

About WNS

WNS (Holdings) Limited (NYSE:WNS), is a leading global business process
management company. WNS offers business value to 300+ global clients by
combining operational excellence with deep domain expertise in key
industry verticals including Travel, Insurance, Banking and Financial
Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping
and Logistics, Healthcare and Utilities. WNS delivers an entire spectrum
of business process management services such as finance and accounting,
customer interaction services, technology solutions, research and
analytics and industry specific back office and front office processes.
As of June 30, 2017, WNS had 34,789 professionals across 52 delivery
centers worldwide including China, Costa Rica, India, Philippines,
Poland, Romania, South Africa, Sri Lanka, Turkey, United Kingdom and the
United States. For more information, visit www.wns.com.

Safe Harbor Provision

This document includes information which may constitute forward-looking
statements made pursuant to the safe harbor provisions of the Private
Securities Litigation Reform Act of 1995, the accuracy of which are
necessarily subject to risks, uncertainties, and assumptions as to
future events. Factors that could cause actual results to differ
materially from those expressed or implied are discussed in our most
recent Form 20-F and other filings with the Securities and Exchange
Commission. WNS undertakes no obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events, or otherwise.

View Comments and Join the Discussion!