Market Overview

Research by The Beryl Institute Reveals Actions and Reinforces Impact of a Focus on Patient Experience in Healthcare


Biennial study reveals global experience trends and perspectives across the continuum of care

Dallas, Texas (PRWEB) July 27, 2017

The Beryl Institute announces the release of the full research report from its latest benchmarking study, The State of Patient Experience 2017: A Return to Purpose. The largest research of its kind, the study engaged almost 1,700 respondents from 26 countries representing six continents sharing the challenges and opportunities they are facing and the steps they are taking to address the patient experience.

Since the launch of its first biennial benchmarking study in 2011, the Institute continues to explore the emerging conversation on the patient experience, examining what organizations are doing to drive patient experience excellence across all healthcare settings from physician practice to hospitals to long-term care.

The study provides insights into trends in structure and practice, leadership and measurement and offers core considerations for organizations looking to lead in experience excellence. According to the research:

  • Experience efforts are expanding and are now an integral part of the fabric of our healthcare efforts.
  • Patient experience remains a top priority with a focus on employee engagement now seen as a central driver in experience efforts.
  • Leadership and culture are now the significant motivators versus the historic focus on mandates and requirements, and there is a recognition of the impact that patient/family voice and caregiver engagement has on the work of healthcare.
  • Patient experience itself continues to establish presence with the role of patient experience leaders, experience team size and the use of a formal definition on the rise.
  • Patient experience is now being recognized as an integrated effort touching on much of what we do in healthcare and one that drives clear and measurable outcomes.

"As we examine the State of Patient Experience 2017, we see trends that have dictated and supported a rapidly growing and fast expanding movement. The results underline an intentional effort to move beyond what many deemed would be a healthcare fad to what has emerged as a solid and established profession," said Jason Wolf, Ph.D., CPXP, President of The Beryl Institute. "It is undeniable that the impact of a focus on and commitment to patient experience is more significant than ever and now offers a clear path to driving the outcomes we all strive for in healthcare."

In acknowledging their commitment to the patient experience movement, this year's study is made possible with the support of Philips, a global leader in health technology. A complimentary webinar of the research is available on Tuesday, August 8 from 2-3 pm ET. To access the complimentary research report and to register for the webinar, visit:


About The Beryl Institute:
The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

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