Market Overview

Pindrop Showcases Fraud Prevention Strategies at CX17 Customer Experience Event as Global Sponsor


Pindrop, the pioneer in voice security and authentication, will
demonstrate its phone fraud solutions at CX17,
the industry's premier customer experience event. Taking place May
22-25 in Indianapolis
and June
7-9 in Brussels
, CX17 is organized by Genesys,
the global leader in omnichannel
customer experience
and contact
center solutions
. CX17 combines the best of G-Force and Interactions
in its debut year since Genesys completed its late 2016 acquisition
of Interactive Intelligence.

As a Global sponsor, Pindrop will be exhibiting at CX17 Indianapolis in
the Partner Pavilion at Booth G07 and will be hosting a breakout session
on May 23 at 2 p.m. Eastern time (EDT) titled "Pindrop® Labs Present:
The Art of Fraud". In this session, Shawn Hall, Director of Fraud
Prevention and Strategy at Pindrop, will explore the successful tactics
and call center conditions that provided fraudsters with access to
thousands of accounts and almost a billion dollars. Pindrop will show
how its solution combines with the Genesys
Customer Experience Platform
to enable organizations to discover,
research and connect with a broad range of customer experience
applications, integrations and services that address their unique
customer needs.

"The combination of Genesys' leadership in the contact center market
with Pindrop's in voice security and authentication, brings a unique
solution for enterprises to defend against the growing threat of phone
fraud," said Sanjay Popli, Vice President of Business Development at
Pindrop. "Pindrop's 2017 State of Call Center Fraud Reports highlights
fraudulent calls growing at more than 100 percent year-over-year. The
alignment and tight product integration between Genesys and Pindrop
delivers a compelling and easy-to-deploy solution for enterprise contact

Pindrop® technology seamlessly integrates with Genesys to provide
solutions for authenticating callers and preventing fraud attacks on the
phone channel. The solution also reduces authentication time, decreases
operational costs and delivers a better customer experience — leading to
an increase in customer satisfaction.

"As a Global Sponsor of CX17, Pindrop is a key participant contributing
to an exciting agenda focused on leading transformation in the customer
experience industry," said Jim Kraeutler, vice president of the
Innovation Group at Genesys. "We are proud of our AppFoundry
partners like Pindrop that are leveraging the Genesys Customer
Experience Platform in creative ways to help organizations better
connect employee and customer conversations on any channel, every day."

CX17 is the annual conference that gathers together the strongest
ecosystem of solutions, customers, partners and technology pushing the
boundaries and future of CX to provide the human touch in a digital
world. Attendees will explore topics such as digital transformation,
cloud customer experiences, customer journey management,
hyper-personalization, predictive analytics, virtual reality and more.

Join the conversation on social media at #CX17INDY and #CX17BRUSSELS.

About Pindrop

Pindrop is the pioneer in voice security and authentication. Pindrop
provides enterprise solutions to reduce fraud losses and authentication
expense for some of the largest call centers in the world. Pindrop's
patented Phoneprinting™ technology helps identify, locate and
authenticate phone devices uniquely from the call audio, thereby
detecting fraudulent calls as well as verifying legitimate callers.
Pindrop has been selected by the world's largest banks, insurers,
brokerages and retailers, detecting over 80 percent of fraud. Pindrop®
solutions are allowing customers to reduce call time and improve their
customer's experience even while reducing fraud losses. Pindrop was
founded in 2011 and is venture backed by Andreessen Horowitz, CapitalG,
CitiVentures, Felicis Ventures, GV and IVP.

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