Market Overview

360pi Tops With Customers for Value and Satisfaction


Company achieves world-class Net Promoter Score and consecutive RIS Leaderboard placements

(PRWEB) August 11, 2015

Ottawa, Canada: 360pi, the leading provider of product intelligence for retailers and brands, today revealed highlights from the company's annual customer survey that reinforce the firm's commitment to and reputation for exceptional service and value. 360pi employs the Net Promoter Score (NPS) methodology, pioneered by Bain & Company, that is premised on the extent to which a customer would be willing to refer a vendor to a friend or colleague. The NPS system is used by the world's most respected companies and identifies those organizations firmly committed to delivering value to their clients.

360pi scored an NPS of 60 among its strategic accounts – large-scale retailers and brands. For comparison purposes, 360pi's score of 60 puts it in the league of such revered world-class brands as Apple iPhone at 63, YouTube at 59, and Zappos at 57.

As well, more than 85% of 360pi customers report that the company is making a positive contribution to their business as highlighted by the following testimonials from the survey:

  •     "Communication has been wonderful. Honesty and integrity in their work has been much appreciated. They have increased our match rates exponentially, which will only help with our pricing strategy."
  •     "In our landscape, it is pivotal that we are ‘in the know' with pricing from our competitors, as well as tracking their responses to our pricing. In this regard, 360pi is a very necessary tool for all of our merchandisers and beyond to use on a daily basis."
  •     "Being able to assess the competitive landscape is pivotal to our ability to maintain and increase market share."

These strong commendations further validate 360pi's numerous top ten rankings on the prestigious RIS Leaderboard for two consecutive years – the only product intelligence vendor to be recognized. Placement on the Leaderboard is determined by independent, third party surveys of the vendor's own customers.

"We are honoured to have 360pi's customers validate our commitment to serving and driving value for them, as evidenced by our world-class Net Promoter Score and being the only product intelligence company named to the RIS Leaderboard for the last two years," said Alexander Rink, CEO, 360pi. "I am pleased that the philosophy of customer success, which underlies the Net Promoter system and is one of 360pi's core values, is resounding so clearly with the leading retailers and brands we serve."

For more information about 360pi or to view our latest category intelligence reports, visit or contact us here.

About 360pi
360pi derives profitable insights from product and pricing big data to help leading omnichannel retailers, etailers, and brand manufacturers compete and win with shoppers. 360pi's customer base accounts for over $US200 billion in annual product sales and includes Ace Hardware,, and, along with several Fortune 500 consumer products companies. With the majority of in-store purchases being influenced online, 360pi helps retailers and brands successfully navigate the multi-channel landscape with real-time insight into who is selling what, where, and for how much. Ultimately, 360pi customers make smarter decisions faster to drive increased revenues and margins across all channels.

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