Market Overview

WOW! Selects NetCracker for OSS Transformation


NetCracker Technology announced today that WOW! has selected NetCracker to deliver an OSS transformation program that will help the US-based cable operator to streamline network operations, enhance service fulfillment processes, support its existing lines of business and pursue growing opportunities in the commercial services market.

WOW! has been one of the United States' leading providers of high-speed Internet, cable TV, and phone services for communities in Illinois, Michigan, Indiana, and Ohio since 1996, and in Kansas, South Dakota and the Southeast since 2012. The company is dedicated to delighting customers with friendly, quality service at affordable prices. WOW! is privately owned by Avista Capital Partners.

This OSS transformation program expands on an existing relationship in which NetCracker is the primary billing and customer data management provider for WOW!. As part of this expanded agreement, NetCracker will provide its NetCracker 9.0 network resource inventory and network design and planning capabilities to WOW!.

“NetCracker is well known for its OSS solutions, transformation capabilities, and expertise assisting cable operators with their commercial services strategies. As our BSS partner, NetCracker was a logical choice for this expanded program,” said Cash Hagen, CTO at WOW!.

NetCracker will create a centralized repository for WOW!'s network data while consolidating and migrating data from several acquired solutions. NetCracker will also be responsible for creating provisioning workflows, providing user training, and managing end-to-end solution delivery. As a result of this transformation WOW! aims to reduce operating costs, streamline service fulfillment processes, and deploy an enterprise-class platform from which to launch new commercial services offerings.

“As WOW! competes in the highly competitive and rapidly changing cable service market, we are excited to deliver our NetCracker 9.0 products, expand our relationship, and further help our long standing customer to increase revenue while decreasing core operating costs,” said Sylvain Seignour, Vice President Americas at NetCracker.

About NetCracker Technology

NetCracker Technology, a subsidiary of NEC Corporation, is the proven partner for communications service providers and cable operators offering comprehensive, end-to-end solutions and delivery capabilities to optimize their enterprise. With its global reach, leading-edge technology, and unbroken track record of successful implementations, NetCracker helps eliminate operational and business silos and delivers real-time experience in an on-demand world. For more information, please visit

NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this press release may be trademarks or registered trademarks of the respective companies with which they are associated.

About NEC Corporation

NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company's experience and global resources, NEC's advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at

NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. © 2013 NEC Corporation.

SmartMark Communications for NetCracker
Juliet Shavit, +1-215-504-4272
NetCracker Technology
Joanna Larivee, +1-781-419-3374

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