Navicure Wins 2013 Stevie Award for Customer Service Department of the Year
Navicure, a leading Internet-based medical claims clearinghouse for physician practices, today announced that the company received the gold award in the 2013 Stevie Awards for Sales and Customer Service in the Customer Service Department of the Year competition for the healthcare, pharmaceuticals and related industries.
The recognition of Navicure's client services team was based on their dedication to ensuring clients' transitions to HIPAA 5010 were as seamless as possible. Navicure succeeded in both planning and executing the complex transition. Months prior to the deadline, Navicure began testing and migrating clients to the new claims format so they were fully prepared and comfortable with the new format.
Throughout the transition, Navicure provided educational content and important updates via its blog, The Daily Practice, webinars and message center alerts on their client portal. In addition, during the peak of the switch to 5010, Navicure maintained its industry-leading 3-Ring™ Client Service policy, which guarantees that a client service representative will answer every client call in three rings or less.
“It is an honor to be recognized by the Stevie Awards, and it is a testament to the hard work and dedication of our client services team,” said Laura Bridge, vice president of client services at Navicure. “Over the years we have committed ourselves to providing superior support to every client, every day. Major industry transitions like 5010 are no exception. We think our success through 5010 should give our clients a good sense for what they can expect through the even more complex ICD-10 transition on the horizon. We will be there working in the trenches with every client the whole way through to ensure success for everyone.”
This year, the Stevie Awards, one of the world's leading business awards, received more than 1,100 entries submitted from organizations of all sizes and virtually every industry across the 30 categories, an increase of ten percent over 2012. Finalists were determined by the average evaluation scores of 120 professionals worldwide, acting as official judges.
“From our perspective this was the most successful Stevie Awards for Sales and Customer Service yet,” said Michael Gallagher, president and founder of the Stevie Awards. “Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries. Judges have told me how impressed they were with the success stories they reviewed this year. All of this year's Stevie Awards winners are truly deserving.”
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.
Navicure is a leading Internet-based medical claims clearinghouse that helps physician practices increase profitability through improved claims reimbursement and staff productivity. Serving over 40,000 healthcare providers in practices nationwide, Navicure's solutions automate account receivables processes, including primary and secondary claims reimbursement; patient eligibility verification; rejected and denied claims management, including appeals; electronic remittance and posting; claims and remittance reporting and analysis; and patient statement processing. Navicure's solution is supported by its unique 3-Ring™ Client Service which guarantees that a client service representative will answer every client call in three rings or less.
Navicure is the exclusive clearinghouse of the MGMA AdminiServe® Partner Network. The company received “Best in KLAS” distinctions for the claims and clearinghouse services market segment as part of the 2008, 2010 and 2012 Best in KLAS Awards: Software & Services report (www.KLASresearch.com). KLAS is a leading source of information on healthcare information technology vendor performance. Navicure is also the founding sponsor of www.icd10hub.com, a free educational website devoted to making physician practices' transitions to ICD-10 easier. Navicure continues to be ranked among the fastest growing companies nationally in the Inc. 5000 and Deloitte Fast 500 rankings. For more information, please visit www.navicure.com.
Megan Smith, 770-576-2560