NEW YORK (Jan. 7, 2013) - DiscoverReady, a leading provider of discovery-management services for Fortune 500 legal departments, today announced it has achieved kCura's Orange-level Best in Service recognition for outstanding and exceptional customer service for Relativity end users.
"DiscoverReady is proud to be recognized for providing our customers with excellent technical expertise and project management support," said Jim Wagner, DiscoverReady chief executive officer. As a Relativity Premium Hosting Partner, DiscoverReady hosts thousands of users and hundreds of cases at any given time. With redundant data centers in New York City, Boston, Farmington Hills, Michigan, and Valencia, California, DiscoverReady's Relativity infrastructure represents a multi-million dollar investment in hardware and personnel.
"We are committed to providing our clients an outstanding Relativity experience. This designation from our partners at kCura is a clear reflection of the high bar that we have set for ourselves and of the exceptional service levels that we routinely deliver," Wagner said.
kCura has two designations for Best in Service: Orange and Blue. While both sets of partners are certified to provide a quality Relativity experience, Orange-level partners are recognized for making additional investments in people, process, and technology to manage installations with above-average user counts-all while maintaining the high standards of Best in Service.
"DiscoverReady is a tech-forward group committed to providing its clients with outstanding Relativity service and support," said Andrew Sieja, president and CEO of kCura. "We are excited to acknowledge that commitment with this Best in Service distinction."
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for their duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
DiscoverReady is one of the largest global e-discovery service providers, delivering both U.S. domestic and offshore document review, managed services, high-volume processing and hosting in a wide variety of platforms, and automated review through our award-winning predictive-coding services and PrivBank® technology.
With an exclusive focus on streamlining discovery management for corporate legal departments and their counsel, the company is propelled by the best and brightest discovery professionals, leading technologies, and time- and court-tested processes. As a pioneer in fixed-fee document review and automated review, DiscoverReady leverages its collective intelligence to offer solutions and services that lower costs, reduce risk and improve quality within the discovery process for its clients. For additional information, visit www.DiscoverReady.com, the DiscoverReady blog, or email Christine Alemany.
DiscoverReady is a majority-owned subsidiary of The Dolan Company DM, a leading provider of professional services and business information to the legal profession. For more information about The Dolan Company, visit www.thedolancompany.com.
kCura is the developer of the e-discovery software Relativity, a web-based platform for the processing, review, analysis, and production of electronic data. Relativity has more than 70,000 active users worldwide from organizations including the U.S. Department of Justice and 95 of the top 100 law firms in the United States. Relativity also powers Method, kCura's workflow and notification system for managing legal hold and risk assessment processes. kCura helps corporations, law firms, and government agencies meet e-discovery challenges by installing Relativity and Method on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 31st fastest-growing technology company in North America on Deloitte's Technology Fast 500 and named one of Chicago's Top Workplaces by the Chicago Tribune. Please contact kCura at info@kcura.com or visit www.kcura.com for more information.
DiscoverReady and PrivBank are registered trademarks of DiscoverReady.
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Source: Dolan Media Company via Thomson Reuters ONE
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