Market Overview

GBA Car Rentals Celebrates 13 Years of Superior Customer Service


Maryland company GBA Car Rentals is celebrating its 13th anniversary in the rental car business in 2012. The company attributes its 13 years of success to its superior customer service practices.

Annapolis, MD (PRWEB) November 03, 2012

GBA Car Rentals, a locally owned company in Maryland with two rental locations in Glen Burnie and Annapolis, celebrates its 13th year in business in 2012. The company has been successful thanks to its exceptional customer service tradition and by making customer satisfaction its top priority.

GBA's customer-centric attitude is embodied in a number of different practices, including providing regularly serviced, safe, and clean vehicles to clients. The company ensures its rental cars and vans are reliable and in prime operating condition so its customers need not worry about getting to and from their destinations. GBA also keeps its automobiles in immaculate shape to make sure every client is more than satisfied with the cleanliness of the vehicle.

GBA's customer service tradition continues with its flexible drop-off hours. Unlike most rental businesses that charge late fees when clients return cars after the drop-off deadline, GBA is happy to accept vehicle returns after normal drop-off hours. GBA Manager Dave Huff said, “We know that not everyone operates on the same schedule during vacations and business trips. That is why we offer flexible drop-off hours, to suit our clients' needs first and foremost.”

GBA has always focused on the customer. This is especially true regarding the company's complimentary pickup and delivery services to and from the Baltimore/Washington International Airport. Instead of having to take an expensive taxi from the airport to the car rental location, clients can have the staff at GBA pick them up from the airport and bring them to either of GBA's rental locations in Annapolis or Glen Burnie, and vice versa. By offering this complimentary shuttle service, GBA better serves its customers and saves them money.

In addition, GBA also picks up and drops off its clients at any location within the Annapolis and Glen Burnie areas. If renters are already in one of the service areas and have no means of transportation to get them to the rental location, GBA is pleased to help, free of charge. With this convenient, free service, the company puts the consumer first, saving them time and money. With these dedicated customer service practices, it is no wonder that GBA has seen 13 years of continual business success.

About GBA Car Rentals

GBA Car Rentals is a local business that has been providing central Maryland with affordable rental vehicles since 2000. The company operates two convenient locations in Annapolis and Glen Burnie. GBA offers outstanding customer service to its clients by providing regularly serviced and clean vehicles, allowing flexible drop-off hours, and offering complementary pickup and delivery services to BWI Airport and the surrounding Annapolis and Glen Burnie areas.

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