Market Overview

Rental Protection Agency Releases New Apartment Complaint System


New RPA complaint portal offers tenants more flexibility when filing a complaint against their landlord or apartment complex.

(PRWEB) November 03, 2012

The Rental Protection Agency announced today a new complaint portal for tenant complaints. The newly revised apartment complaint system provides better tracking of complaint progress through an online portal.

The improved complaint center issues to both tenant and landlord a custom portal that can be used to help mediate tenant filed complaints. The improved layout makes complicated and difficult complaints easier to solve via a forced mediation. "It removes the emotions that are attached to sensitive complaints and forces both parties to focus on a solution rather than blame or finger pointing." Stated RPA Spokesman Scott Paxton.

The Rental Protection Agency has been accepting complaints from tenants since 2004; according to their website. The Agency accepts complaints from tenants regardless of the type of problem or severity of the complaint. The site suggest first working directly with property managers or landlords before filing a formal complaint through their complaint center. Details about when and how to file a rental complaint against their landlord are available here:

Common complaints filed by tenants through the Rental Protection Agency range from repair problems, to lease violations to bed bug infestations. As found on the RPA About Page, the Agency created the complaint service as a way to provide tenants with a low cost legal option for rental disputes. The page further clarifies that most complaints should be mediated first through their complaint center prior to considering other options such as court.

Tenants that file complaints through the organization (Rental Protection Agency) are provided with a case number that is used to access their custom complaint portal. The case number will show the progress of the complaint such as when the landlord was contacted and the next pending deadline. Once the complaint is closed or resolved it is attached to the landlords public record as found on the homepage of the RPA website.

Landlords that receive formal complaints are encouraged to work out a fair solution with their tenant. Any Landlord or Property Manager that fails to respond receives a negative complaint record which gets indexed internally on the Rental Protection Agency's website and picked up by major search engines such as Google, Yahoo and Bing.

For more information about the RPA and its new tenant complaint portal visit their website located at

For the original version on PRWeb visit:

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