Market Overview

Insurity Brings Home Gold and Silver with Novarica ACE Rankings


Insurity, Inc., a provider of core insurance processing software and services, today announced that its policy administration solution, Policy Decisions, has earned a Novarica ACE Gold Ranking score of 90 for Overall Customer Satisfaction. In addition, Insurity's Claims Decisions also scored well with Overall Averages of 90 or more for Technology, Staff and Functionality in its Silver Ranking. The ACE Rankings provide a transparent, unedited view of a vendor's customer satisfaction levels and are designed to help carriers recognize outstanding industry solutions.

Published this month, Novarica ACE Gold Ranking: Insurity's Policy Decisions 2012, Q3 and ACE Silver Ranking: Insurity's Claims Decisions 2012, Q3, are based on a survey of senior technology and operational executives at insurer customers who have direct experience with the Insurity policy and claims solutions and the Insurity organization. Novarica ACE Rankings are produced independently and are not sponsored by vendors.

A sampling of Insurity's Policy Decisions client survey responses include:

  • “We believe that Insurity's policy management system is one of the best out in the market. It has given us a competitive advantage among our peers.”
  • "Insurity is a great IT partner that I would highly recommend to my peers.”
  • “It does exactly what we need it to do and is very easy to use and understand.”

“Our ACE Rankings are a direct reflection of client experience with insurance technology solution providers,” said Matthew Josefowicz, partner and managing director at Novarica. “Insurity's scores and comments show the company is meeting and exceeding the ongoing demands of its clients.”

Jeffrey Glazer, Insurity CEO, added, “We are extremely pleased with our Gold and Silver ACE Rankings and for the high scores we received. It was a first for Claims Decisions and our highest score to date for Policy Decisions. Given that ACE Rankings are based solely on the input from our Insurity clients it is especially gratifying. Not only do the ACE Rankings validate what we are doing well, but they also help us to better understand where we can do even better. We will continue to remain focused on what is important to our clients and look forward to earning even higher ACE Rankings the next time.”

Policy Decisions is Insurity's flagship policy administration solution – a proven system that enables insurers to lower expenses, improve customer service and increase revenue. Policy Decisions delivers an unmatched combination of extensive features and functionality with configurability and flexibility to support all major processes in the insurance policy lifecycle.

Claims Decisions is a fully functional claims administration system that helps to improve claim outcomes and lower expenses with better decision support.

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About Insurity

Headquartered in Hartford, CT, Insurity, Inc. provides policy administration, claims, billing, and analytics software to more than 100 insurance companies. A market leader in deploying policy administration software and full service solutions to the property & casualty insurance market, Insurity's solutions process billions of dollars of premium each month and address the needs of all carriers – large and small, national or regional, commercial, personal, or specialty lines writers, as well as MGAs.

For more information about Insurity, call 860-616-7721 or visit

Media Contact
Beth Bartlick, 860-616-2604
Director, Marketing

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