Market Overview

Holdens Solicitors Halves the Time Secretaries Spend Processing Dictations by Implementing BigHand's Speech Recognition Integration


Holdens Solicitors integrates BigHand digital dictation with Dragon speech recognition technology to reduce the volume of transcription for legal secretaries, enabling them to take on a broader range of work.

(PRWEB UK) 31 October 2012

BigHand, the market leading voice productivity software vendor in the global legal and professional services sector, has today announced that Lancashire and Cumbria based law firm, Holdens Solicitors has deployed BigHand's integration with Dragon speech recognition throughout the firm to enable legal secretaries to spend less time processing dictations and more time on client-facing work and quality and risk management responsibilities.

A group of Holdens' legal secretaries attended BigHand's User Conference in November 2011 and were impressed by the demonstration of BigHand's integration with Dragon NaturallySpeaking™ speech recognition software; prompting a secretary driven implementation of the technology for all fee-earners.

Fee-earners now record dictations with Olympus Directrec devices and send them for automated transcription via BigHand's speech recognition integration. Holdens' secretaries receive the automatically transcribed text with the original voice file so they can proof and manipulate the document. Within just two months of implementing the software, fee-earners' speech recognition accuracy levels are extremely high.

Claire McCardle, Secretary at Holdens Solicitors comments:

“Fee-earners that followed the instructions provided by BigHand precisely had their dictations coming out perfectly within a week. We had every author in the firm entirely up to speed with speech recognition, with their dictations returned as next to perfect text within just two months of implementation. Our fee-earners predominantly use Olympus Directrec devices which are very straight forward to use.”

Secretaries at Holdens solicitors estimate that the time required to proof text returned by speech recognition is half of that needed to transcribe the recording from scratch. This means that secretaries have been able to increase the scope of their responsibilities; increasing productivity without increasing the number of staff.

Claire continues:

“I would say that with tapes, a 15 minute dictation would have taken half an hour to transcribe. With BigHand's speech recognition integration and Olympus hardware, I would say the time taken for proofing is half that. Speech recognition frees up our time, enabling us to ensure our files are Lexcel quality compliant, and allows us to engage more with our clients. We were blown away with the accuracy levels and the software's ability to understand colloquialisms – brilliant!”


About BigHand
The BigHand Group supports over 160,000 professionals globally, across 1,500 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand's voice productivity technology combines workflow digital dictation, smartphone applications and speech recognition, helping firms get more done via voice. BigHand is a Microsoft Gold Partner, VMWare Elite Partner, Citrix Ready Technology Partner and Elite BlackBerry ISV Partner. BigHand was voted ‘Best Customer Service' at The KnowList Awards 2012.

Contact: Molly Martin, Senior Marketing Executive, BigHand
Email: molly(dot)martin(at)bighand(dot)com, Tel: +44 (0)20 7940 5949

About Olympus
Olympus has been supporting the legal profession via dedicated dictation products for decades. Innumerable deadlines, constant pressure to do more in less time and increased competition in the market place all make demands on organisations to cut costs and optimise resources. Legal professionals have utilised dictation for years to save valuable time, evolving from analogue to digital further enhances the benefits and integration with software and speech recognition partners is key. Our scalable digital dictation solutions can be tailored to fit perfectly within individual working environments. They promote complete workflow transparency, better utilisation of resources and optimum cost efficiency.

Contact: Georgina Pavelin, Marketing Product Specialist, Olympus
Email: georgina(dot)pavelin(at)olympus(dot)co(dot)uk, Tel: +44 (0)1702 616 333

About Nuance Communications, Inc.
Nuance is a leading provider of speech, imaging and customer interaction solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications and professional services. For more information, please visit:

Trademark reference: Nuance, Dragon, Dragon NaturallySpeaking, and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names referenced herein may be the property of their respective owners.

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