Market Overview

Socious Helps Businesses Profit from Social CRM with New Online Customer Community Kit


Arizona-based social software company releases third new social business ebook in two months to help businesses create online customer communities that increase new sales revenue, improve retention, and reduce customer support costs.

Mesa, AZ (PRWEB) October 31, 2012

Many executives are actively seeking ways to improve their company's performance in 2013. As more of their customers become comfortable with social networks and other online tools, savvy business leaders are focusing on customer engagement to fuel revenue growth and customer retention.

Socious, a leading provider of private social community software, is lighting the way for businesses with the publication on their Online Customer Community Kit. The kit includes two new resources, as well as one of the social business world's most popular white papers:

1) What Large and Mid-Sized Businesses Need to Know About Online Customer Communities (white paper)

2) What to Expect When Planning, Launching, & Managing a Private Customer Community (video)

3) The Marketer's Guide to Private Online Customer Communities (ebook)

This new kit from Socious will show business leaders how to use their online customer community to convert leads into customers faster, stand out from the competition, and increase customer retention in 2013.

“Every day, executives tell us that their number one social business challenge is creating clarity around the opportunities that customer communities present and the path to implementing their social crm strategy. We produced the Online Customer Community Kit to provide that clarity and help business leaders get their teams on the same page. ” said Paul Schneider, co-founder and senior vice president at Socious.

Along with providing online community software to mid-sized and large businesses and membership organizations for over 10 years, Socious is also one of the largest producers of educational information for organizations looking to improve customer relationships through the use of company-owned social communities.

Social business and other marketing, customer care, and product management professionals can download the kit at no cost (

About Socious
Founded in 2002, Socious ( offers the industry's most complete online community software to large and mid-sized businesses, associations, and user groups. The Socious platform includes private social networking, customer communication tools, advanced segmentation, forums, collaboration tools, and a full mobile platform to help organizations increase sales, retention, and member engagement. Take an online tour of Socious online community software.


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