Market Overview

SmartDebit respond to concerns over automatic payments


The Direct Debit industry experts at UK-based firm, SmartDebit, have responded to growing concerns over the security of automatic payments.

(PRWEB UK) 29 October 2012

Each year, billions of household bills are paid directly from current accounts through automatic payments. According to financial website,, Mr and Mrs Britten from Chistlehurst in Kent were recently made aware they were being charged each month for purchases they hadn't made. The retired couple were shocked to find that company High Street Max, part of Adaptive Affinity, had been taking £17.95 out of their account each month since October 2011. Upon approaching HSBC, the recurring payments were cancelled and the Office of Fair Trading took action against Adaptive Affinity.

Following these revelations, the team at SmartDebit have assessed how Direct Debits can provide protection against instances like these. A representative from the firm shares their thoughts on the matter.

“One of the main advantages of using Direct Debit is the added level of protection involved. If there are complications with a payment, or too much is taken from an account, customers are entitled to a full and immediate refund from their bank under the Direct Debit Guarantee.”

The spokesman went on to explain the further differences between the two methods of payment.

“With a Direct Debit, companies are made to inform users in advance if there are to be any changes made, for example the amount paid or the date of the payment, allowing users to keep a thorough check on their finances.”

SmartDebit is the UK's leading Direct Debit service providers, specialising in payment processing services since 1998. A Bacs approved Bureau, scoring ‘Excellent' in all five categories of the Bacs audit, and ISO 27001 compliant. Providing a complete range of services: Outsourcing; SmartDebit-Admin cloud based portal; SmartDebit-Online payer sign up; SmartDebit-API integrated solution and SmartDebit-Contingency.

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