Market Overview

MAPFRE ASSISTANCE repatriated more than 6,000 customers to the UK and Ireland this summer


Most were brought home using a commercial flight and over half were brought back from Turkey, Egypt and Spain.

(PRWEB UK) 26 October 2012

MAPFRE ASSISTANCE handled a total of 6059 claims needing medical assistance and repatriation to Britain and Ireland last summer, with July and August being the busiest months.

“As the number of travellers insuring with us has - and continues to - increase, we have expanded our assistance services to meet their needs. We continue to reassess and improve our services, so we are able to treat people in an efficient and timely manner," said Virginia Villanueva, Medical Director of MAPFRE ASSISTANCE.

Those that required medical assistance were concentrated in three countries: Turkey, Egypt and Spain. 21% of medical claims came from Turkey, 18.1% from Egypt and 13.9% from Spain. However, overall, Spain had the most medical claims annually.

Most of those that required repatriation were able to use a regular airline (77.6%) while 14.5% needed a medical aircraft or air ambulance. 5.16% needed an extra seat on the plane and only 2.7% required a stretcher inside the plane. Of those that travelled on a commercial flight, 22% had to be accompanied by a doctor or a nurse.

The most common disease among British and Irish travellers was gastroenteritis (28.5%), followed by trauma cases (21.6%) and respiratory infections (9.4 %).

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