Market Overview

Las Vegas Based Startup CONVERT.LY Launches Live Chat Centers in Las Vegas & London


Startup team of marketers and developers launch new Live Engagement platform and open the doors in Las Vegas and London, generating more sales for small business and more jobs for both cities.

Las Vegas, Nevada (PRWEB) October 25, 2012

CONVERT.LY officially launched on both sides of the Atlantic today after a succesful beta period, with brand new offices located on the famous Las Vegas Strip and in the heart of London's tech district (coined ‘Tech City').

CONVERT.LY builds “human powered” custom landing pages and micro-sites for website owners, and has already attracted a mix of small business owners, ecommerce retailers, community banks, car dealerships and mortgage lenders.

“When deciding on a location to launch in the US, we investigated the usual suspects, New York, LA and the Silicon Valley, though with the energy surrounding the #VegasTech community and the driving force of CEO Tony Hsieh's 'Downtown Project' choosing Las Vegas was a no brainer.” says Steve Aird, who manages the team of live chat agents in the London office.

“Unlike opening in Silicon Valley as most tech companies do, Vegas is challenged with some of the highest unemployment in the country and was one of the hardest hit by the housing market collapse, so as a result there are a lot of talented people out of work, and with our human resource requirements increasing as we grow, we can really help in this regard.”

Every time CONVERT.LY attracts a new client, it trains live chat agents to answer live questions on behalf of the client to generate leads and engage new customers, live on their website.

Seldom do consumers apply for a mortgage, hire a website designer or book a realtor appointment without speaking to someone first. Static landing pages simply don't work for ‘High Involvement – Informational' purchase decisions, so developed a system to produce highly refined landing pages, that includes 24x7 manned live chat agents to guide visitors in realtime from the moment they land on a client's website.

“It's not just about building a fancy website and answering a live chat, it's also about local knowledge, and understanding the customer need. That's why we have set up offices that cover both sides of the Atlantic. We can ensure our customers are well looked after 24x7-365, on this side of the pond also." adds Steve.

A custom built visitor monitoring and egagement tracking system provides CONVERT.LY customers the ability to track what's working and what's not, with access to chat transcripts in real time, as well as visitor engagement insights and conversion statistics.

CONVERT.LY solves the design, hosting, programming and conversion rate optimization problems that most online advertisers face today, and couple that with 24x7 live sales agents to aid in visitor conversions, it reduces the cost of human resources to Zero.

All live chats are now answered in Las Vegas and London, depending on the time of day.

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