Market Overview

NCM® to Sponsor 2012 CPO Forum's Dealer of the Year Award; CEO to Host Panel Discussion on Building a Winning Certified Pre-owned Culture in Auto Dealerships


NCM Associates (, a leading provider of 20 Groups, management training, retail operations consulting, and operations benchmarking services for automotive dealers, today announced its sponsorship of the 2012 CPO Dealer of the Year Award to be presented at the CPO Forum in Scottsdale, Ariz. The CPO Forum is being held November 12-13, 2012 and is the first of three conferences that comprise Auto Remarketing's Used Car Week. NCM president and CEO Paul A. Faletti Jr. will present the award on November 12th to this year's recipient, Longo Toyota. Faletti will also host a dealer panel discussion, “Building a Winning CPO Culture in Your Dealership” on November 13th at 3 p.m.

Overland Park, KS (PRWEB) October 25, 2012

NCM Associates has long been serving auto dealers through its pioneering industry Benchmark® analytics, focused pre-owned vehicle management training, dealership consulting expertise, and 20 Groups. After 65 years, it knows how to spot top-performing dealership operations and soon it will have the opportunity to formally recognize the accomplishments of this year's industry leader in certified pre-owned, Longo Toyota of El Monte, Calif. NCM is sponsoring the 2012 CPO Dealer of the Year Award ceremony in Scottsdale, Arizona next month. In addition, NCM will host a dealer panel discussion as part of the educational program that will include three of its top performing dealer-clients in a session entitled, “Building a Winning CPO Culture in Your Dealership.”

NCM's president and CEO Paul A. Faletti, Jr. will present the CPO Dealer of the Year Award to Longo Toyota's pre-owned sales director, Will Amiri, during the ceremony on November 12th at 4:00 p.m. following opening remarks by Auto Remarketing's Bill Zadeits. On November 13th, Faletti will moderate a panel discussion that will include Chris Hemmersmeier of Jerry Seiner Automotive, Mike Marsh of Boardwalk Porsche, and Steven Vangorder of Jeff Schmitt Auto Group. The dealerships are successful CPO operators representing domestic, import and high line franchises. Each participant will share how his dealership cultivates a CPO culture that allows them to exceed their peers in CPO operating performance benchmarks including gross per unit and CPO volume as a percent of total used volume. The panel discussion will begin at 3:00 p.m. in Ballroom ABCD at the Phoenician Hotel, the site of this year's Used Car Week conferences.

NCM is pleased to support the 2012 CPO Forum event, which is produced by Auto Remarketing, the news media for the pre-owned vehicle industry. NCM has a long history of helping dealers learn from each other in the spirit of business performance improvement, and venues like the CPO Forum give the company an opportunity to engage with dealers who are serious about improving their dealership performance.

“We are looking forward to opening a dialogue about certified pre-owned best practices with the attending dealers and managers during our panel discussion,” said Mr. Faletti. “Our intention is to not only recognize what some of our stand-out clients are doing to make their CPO operations excel, but to also hear from the attendees who will have a chance to query the panel and tell us about their own certified pre-owned strategies—it's an opportunity for us to showcase the power of peer sharing that provides actionable intelligence and leads to improved dealership performance,” he added.

To learn more about the CPO Forum and Used Car Week and to register for the events, visit

About NCM Associates, Inc.
NCM Associates, Inc. is the originator of the automotive industry 20 Group peer collaboration process and has been providing dealership Benchmark® analytics, Education and Retail Operations Consulting services to the industry since 1947. Located in Overland Park, KS, NCM provides a robust suite of services designed to drive dealership profitability using its proven, operations-focused Benchmark® for Success program with new and pre-owned U.S. automotive dealerships, as well as with dealerships in more than 20 other industries. NCM Associates is proud to be 100% employee-owned. For more information about NCM Associates, visit or call 800.756.2620.

For the original version on PRWeb visit:

View Comments and Join the Discussion!