Collections Agency, Rapid Recovery Solution Released a Statement Regarding Tech Companies Bringing Gaming to Debt Collectors Training
Rapid Recovery Solution released an statement regarding a recent article about debt collectors training involving gaming as a training tool.
Bohemia, NY (PRWEB) October 24, 2012
On October 24 2012, collections agency Rapid Recovery Solution, released a statement following an American Banker article by Mary Wisniewski about gaming being used as a training tool for debt collectors.
According to the American Banker article, “Realizing that the typical PowerPoint-delivered company training session tends to put people to sleep, financial firms are using technology-enabled role-playing exercises that incorporate gaming tactics as a way to reinvigorate training.” The article states that Bankers lab has introduced a new software that uses gaming and simulators to train bankers in improving their collection approaches.
According to Jessica Hartmann, senior director of Campus ACA at ACA International, "Gaming really plays a big role in education going forward. People learn by doing.” The article also states that some of the procedures these games entail, are simulated calls that put the bankers collection ability to the test.
CEO of collections agency Rapid Recovery Solution, John Monderine expressed his feeling toward the gaming style of training. "This is a great concept with so many real world applications. I hope companies really hop on board with this because better trained collectors will help the entire debt collection industry."
Established in 2006, Rapid Recovery Solution, Inc. is located at the highest point of beautiful Long Island. Rapid Recovery Collection Agency is committed to recovering your funds. We believe that every debtor has the ability to pay if motivated correctly. We don't alienate the debtors; we attempt to align with them and offer a number of ways to resolve not only your debt but also all their debts.
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