Market Overview

The Equinox Agency Upgrades its Client Communications with Broadview Networks' OfficeSuite


The Equinox Agency, a provider of employee health insurance and benefits consulting services located in Allentown, Pa., has implemented Broadview Networks' award-winning, cloud-based phone system, OfficeSuite®, in an effort to more efficiently serve its growing client base.

The Equinox Agency offers customized services that streamline the administration of companies' human resources departments. With more than 50 years of experience in the healthcare industry, they specialize in providing comprehensive employee benefit packages to businesses both large and small, and effective communications tools are essential to the agency.

After dealing with an unreliable, outdated phone system for years, Equinox was struggling to manage a high volume of daily incoming client calls and became dissatisfied with the poor quality of its old phone service.

“Our phones ring non-stop all day,” said Daniel Bonstein, a partner at The Equinox Agency. “My client managers spend between half to three-quarters of their day on the phone, so not having a reliable phone system was a huge detriment to their ability to do their jobs.” It became nearly impossible for the agency's staff to maintain professional, reliable communications with clients, prompting the company to set out in search of a better solution.

After careful consideration, The Equinox Agency chose Broadview's cloud-based business phone system, OfficeSuite®, to upgrade its communications. “We looked at other systems but found Broadview's solution was more inclusive,” said Bonstein. “With OfficeSuite, we didn't have to buy the phones. The low upfront cost was a key selling point for us.”

OfficeSuite® resolved the agency's problems by providing a reliable phone system and higher call quality. “The unreliability of our old phone system really affected company productivity,” said Bonstein. “Broadview has cloud-based voice services perfected.”

Aside from improving client communications, OfficeSuite® has also enabled Equinox to increase its mobility, productivity and adaptability. “The feature enabling all incoming calls to ring our office and cell phones simultaneously has made it much easier for our traveling sales people to stay in touch with their clients,” said Bonstein. “In addition, the versatility of auto-attendant greetings and the power to alter them quickly increases our team's productivity and allows us to adapt promptly to the constantly shifting needs of our clients.

“OfficeSuite is a great system,” concluded Bonstein. “It's easy to use, and the service is above expectation.”

Broadview's OfficeSuite® is a user friendly, cloud-based phone solution that provides businesses of any size with an IP-based phone system, unlimited nationwide calling and an intuitive website with which to manage services. It delivers a complete communication solution, including state-of-the-art IP phones, basic and advanced features and call center applications—all without any capital investment, maintenance contracts or additional IT resources.

To learn more about OfficeSuite®, click here.

To view a virtual tour or free live demonstration, click here.

About Broadview Networks

Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. They also provide an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.

Broadview Networks
Emilie Erwin
Public Relations Specialist

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