NEW Scores Big with Global Retail Customers for Outstanding Extended Service Plan Support

STERLING, Va.--(BUSINESS WIRE)--

N.E.W. Customer Service Companies (NEW), the nation's leading provider of extended service plans, buyer protection services and product support, today announced it has won the 2011 Customer Service Award from Walmart Financial Services for its role in supporting the global retailer's Product Care Plan.

The award was presented by Daniel Eckert, vice president of Walmart Financial Services at their annual awards ceremony held in Orlando.

The 2011 Customer Service Award recognizes industry partners that go above and beyond to support Walmart's customer relationship management and overall customer satisfaction throughout the entire service experience. NEW's customer service team received top box scores from 90 percent of Walmart Product Care Plan customers surveyed for resolving the customer's issue on their first call for service.

“We're extremely honored to receive this award from our partners at Walmart,” said Rob DiRocco, senior vice president and general manager of client service with NEW. “Our entire organization is 100 percent dedicated to delivering total customer satisfaction. And when we get results like this, it's a true validation for us that our 30-year formula for success in creating a quality product ownership experience and building consumer loyalty is best-in-class.”

In 2011, Walmart also recognized NEW for its innovations in customer service with the retailer's “Big Idea” award.

About N.E.W. Customer Service Companies, LLC (NEW)

NEW, together with its affiliates and member companies, is the leading global provider of extended service plans, buyer protection services and product support, providing coverage to more than 150 million consumers around the world. Founded in 1983, with headquarters in Sterling, Va., NEW provides award-recognized post-sale consumer care for leading retailers, consumer service providers, wireless carriers and financial services firms in the United States, Canada, China, Japan and the United Kingdom. NEW delivers a comprehensive customer care solution that begins on day one of the product purchase and extends through the end of the product life cycle. For more information, please visit NEW at http://www.newcorp.com or call 1-800 WHAT'S NEW (1-800-942-8763).