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BNI Deploys Multifactor Authentication System, Indriya Ease, Powered by Nuance's VocalPassword to Automate Password Reset


BNI Deploys Multifactor Authentication System, Indriya Ease, Powered by Nuance's VocalPassword to Automate Password Reset

PR Newswire

JAKARTA, Indonesia, SINGAPORE, NEW DELHI and BANGKOK, March 28, 2012 /PRNewswire/ --

  • PT Bank Negara Indonesia (Persero) Tbk (BNI) becomes the first bank in Asia to deploy INDRIYA EASE, a multifactor authentication (MFA) system powered by Nuance Communication's VocalPassword.
  • The application supporting Indonesian Bahasa language allows BNI employees to have a more convenient, faster and easy-to-use password reset to improve IT security and enhance user convenience.

PT Bank Negara Indonesia (Persero) Tbk (BNI) has successfully deployed INDRIYA EASE, a multifactor authentication system (MFA) for automated password reset application powered by Nuance VocalPassword. The solution supports the local Bahasa Indonesia language for authentication to enhance the bank's internal security and convenience for BNI's employees.

Established in 1946 as the first bank formed and owned by the Indonesia Government, BNI's IT department strives to provide the best services for BNI's customers and its internal staff.

M. Harsono, IT Helpdesk & Command Center Group Head, BNI said, "At BNI, resetting passwords have often posed challenges for our IT help desk. In order to increase security, our BNI's IT help desk allows only strong passwords with a combination of alphabets, numbers and special characters. As a result, BNI users have often forgotten their passwords. In our organization with thousands of people, IT help desk receives numerous requests per month. Manually verifying the staff's identity maybe the most secure option, but it causes inconvenience to both IT helpdesk and users. We felt that a convenient and secure automated password reset mechanism is a must to cater to so many requests.

Our new MFA password reset application has alleviated the woes of IT help desk. The Web portal application designed and implemented by Indriya Innovations using Nuance's VocalPassword biometrics engine is able to help our IT help desk to allow a safe, secure and convenient way to reset passwords. Our objective is to provide our staff with a more convenient, faster and easy-to-use password resets while simultaneously improving IT security."

Nuance's VocalPassword, which has been deployed for this revolutionary solution, is an advanced voice biometric system that verifies a speaker's identity based on voice samples acquired during interaction with the voice, Web, or mobile applications. This is the result of over twelve years of intensive research and development efforts, as well as unparalleled experience in the deployment of voice biometrics technology and solutions worldwide with successful large-scale deployments in the financial, telecommunications, healthcare, enterprise, and government sectors.

"Nuance Communications is extremely proud to partner with BNI & Indriya Innovations in the successful deployment of VocalPassword for BNI's Help Desk," said Jason Stirling, senior vice president and general manager, Nuance Asia Pacific. "This goes to prove that there doesn't have to be a tradeoff between security and convenience. In fact both those aspects were significantly enhanced in this case."

Stirling continued, "The combination of the Indriya Ease - Automatic Password Reset application, Nuance's VocalPassword and the local support team exceeded BNI's brief of providing their staff with a more convenient, accurate password reset facility whilst improving IT security."

Indriya Innovations' spokesperson Dr. Mohan Rajarathinam said, "The recent deployment of our solution at PT Bank Negara Indonesia (BNI) further endorses IBM's 'Next 5 in 5 - 2012' list of innovations in which biometric data like a person's voiceprint is predicted to replace passwords in future."

Dr. Mohan Rajarathinam states, "Indriya Ease, with Nuance's VocalPassword for Automated Password Reset (APR) solution at BNI is a milestone in the Asian banking industry and the first of its kind deployed in the local Bahasa Indonesian Language with Liveness-Detection feature to deter fraud. Indriya Ease with VocalPassword is a highly secured Voice Biometrics based ID&V solution for enhancing all types of self-service functions, user convenience and privacy.

Internal staff as well as external phone and internet banking customers can reset their PINs and Passwords on a 24X7 basis."


INDRIYA INNOVATIONS is a Technology Consulting firm, based in Singapore providing 'Innovative Solutions for Better Human Interactions'. INDRIYA's web and voice self service solutions deliver an exceptional user experience leveraging on Voice Biometrics Speaker Verification, Multifactor-Authentication and Speech Recognition technologies. INDRIYA's Multifactor Authentication Solutions provide an accurate and cost-effective identity verification process that seamlessly integrates with existing access control, contact centers and Voice XML platforms. INDRIYA's Voice and Speech Recognition solutions can instantaneously authenticate identities with unsurpassed accuracy to improve user security and privacy against fraud and theft. Visit

About Nuance Communications, Inc.

Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world.

Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance's proven applications.

For more information, please visit

For further information, please contact:
Deebba Ali/Ayonava Bagchi
I:Connect Enterprise
Mobile: +91-9810509973/ +91-9818774606
Email:  /

Anjali Pal
Level 42, Suntec Tower Three, 8 Temasek Boulevard, Singapore 038988
Tel +65-6866-3688
Fax +65-6866-3636, /

M. Harsono
IT Helpdesk & Command Center Group Head PT Bank Negara Indonesia (Persero) Tbk Information Technology Division, Landmark Building Tower A, 14th Floor, Jl. Jend.Sudirman No. 1 Jakarta 12910, Indonesia

SOURCE Nuance Communications, Inc

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