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Portland Maine Hotels Food & Beverage Server Wins National Award from Hilton


Portland ME hotels Kim Floyd, a server at the Hilton Garden Inn Portland Airport, honored for customer service skills

Portland, Maine (PRWEB) November 08, 2011

Portland Maine hotels Kim Floyd, a Food & Beverage server at the Hilton Garden Inn Portland Airport, has been recognized for her exceptional service by Hilton Hotels Corporation as a national award recipient as part of the Catch Me at My Best employee recognition program in October 2011. The Catch Me at My Best is a program that reinforces exceptional service and hospitality, giving both Team Members and guests a way to recognize Team Members at the hotel who go above and beyond, in big and small ways, each day.

Kim was chosen for having the most catches in her Food & Beverage Server category, 284 catches, for exceptional service from all names submitted. The Portland ME hotels employee competed against hotel associates in 18 countries and nearly 550 tally sheets were submitted. Kim joined the team one year ago in June of 2010 and has proven to be a valuable asset to the Portland hotel team and is focused with the properties vision to giving dedicated service. “We are thrilled to have a staff member on our team win this prestigious award and recognition from Hilton Hotels Corporation. It proves that we do indeed have an award winning staff and that we are committed to giving the best customer service we can to all of our guests,” states James Hackett, General Manager of the Portland Maine hotel.    

Located in scenic Portland ME, the 88 room Hilton Garden Inn Portland Airport is within walking distance to Portland's International Jetport and close to the popular downtown and Old Port districts. The hotel features a complimentary shuttle to downtown businesses and is home to the Great American Grill restaurant, Pavilion Lounge and excellent recreational facilities of an indoor pool & whirlpool, Precor fitness centre and outdoor patio. To book your next Portland Maine hotel package or Portland meeting, visit

About the Hilton Garden Inn Portland Airport in Portland Maine
Located adjacent to the Portland International Jetport and only 3 miles from downtown Portland, the 88 room Hilton Garden Inn features luxurious accommodations with standard or deluxe level rooms or spacious suites with 32 “ flat screen TVs, large working desk, Herman Miller Ergonomic Desk Chair, mini-fridge, microwave, wet bar, coffee maker and King Garden Sleep System beds. The hotel offers a full cooked to order breakfast and breakfast buffet in our Great American Grill restaurant and also offers dinner with evening room service. Relax in our Pavilion Lounge and enjoy our extensive wine list or your favorite cocktails. Complimentary hi speed Wi-Fi and internet, A 24 hour business center, indoor pool and whirlpool, outdoor patio and state of the art fitness center by Precor are also available to halo you feel relaxed and connected while you're here. Catering and meeting facilities are on-site for business or social gatherings. The hotel also offers on-site 24 hour pavilion pantry, coin laundry, valet/laundry services and baggage storage.        

About New Castle Hotels & Resorts
New Castle Hotels & Resorts own and/or manage 30 resorts and hotels in the United States and Canada. The hotel management company consistently ranks in the country's top 100 hotel management and development companies in hospitality industry trade publications. For more information on New Castle Hotels and Resorts, please contact Gerald P. Chase, president and chief operating officer, at (203) 925-8370 or visit the corporate website at

James Hackett, General Manager
Hilton Garden Inn Portland Airport
145 Jetport Blvd., Portland, ME 04102
Phone: 207-828-1117 Direct: 207-347-5651
Fax: 207-828-1118        Cell: 207-272-7656


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