Market Overview

Twilio Expands Into Europe and Launches Twilio Voice in UK


Twilio, the cloud communications company, today launched Twilio Voice in the UK and announced an office in East London, its first in Europe. Twilio developers can buy local UK telephone numbers instantly from the website and Twilio's Application Programming Interface (API), allowing them to reach consumers and businesses in the UK with less friction. Twilio's service is used to build web and mobile applications that can make and receive telephone calls, allowing businesses to use their existing software engineering resources and skills.

The company has opened its first European office to meet the widespread demand for its simple, powerful, pay-as-you-go developer tools. The cloud communications service also launched in beta today in Poland, France, Portugal, Austria and Denmark, with an additional 11 countries (Italy, Romania, Greece, Belgium, Czech Republic, Hungary, Sweden, Switzerland, Bulgaria, Slovakia, and Finland) launching by the end of 2011.

“International functionality has been among our top customer requested features since the company launched almost three years ago,” said Jeff Lawson, Twilio CEO and co-founder. “Through our powerful APIs we enable developers to build fantastic, innovative products. We estimate there are more than 10 million software developers worldwide, and we look forward to serving a greater number of them than ever before from our European headquarters in London.”

Twilio's vision is to build the next generation telecommunications company by merging the worlds of cloud computing, web services and telecommunications. The company hosts a telephony infrastructure web service in the cloud.

Twilio also announces today its first major European customer. Zendesk, the customer support software provider, has announced the UK launch of Zendesk Voice, a cloud-based call centre powered by Twilio. Zendesk Voice lets users set up cloud-based call centres at a fraction of the cost of traditional set-ups.

Matt Price, Vice President and General Manager EMEA for Zendesk, said: “We've taken advantage of the power of Twilio to create Zendesk Voice, enabling customer service organisations to create a cloud-based call centre in minutes. Having launched in the US, we are now delighted to announce the public beta of the product in the UK – allowing both existing customers and trial users to try out this great new functionality immediately at no cost.”

Twilio already serves more than 60,000 developers globally with customers including eBay, Sony and LinkedIn.

About Twilio

Twilio (, the cloud communications company, is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications. Twilio hosts a telephony infrastructure web service in the cloud, allowing web developers to integrate phone calls, text messages and IP voice communications into their web, mobile and traditional phone applications. The company is headquartered in San Francisco, California.

Danielle Morrill, 425-698-7497

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